Help employees navigate family and medical leave with empathy, efficiency, and a human touch.
About Sparrow
Sparrow is the first high-tech, high-touch leave management solution, transforming a traditionally complex, error-prone process into a simple 30-minute experience. Headquartered in San Francisco with a fully remote team across the U.S., Sparrow helps companies support employees during some of life’s most important moments while saving time and costs.
Schedule
- Full-time, remote role (U.S. only)
- Hourly pay: $22.25 – $27.50, depending on state of residence
- Collaborative, remote-first team culture with teammates in 30+ states
What You’ll Do
- Manage employee leaves of absence from start to finish, serving as the main point of contact
- Provide personalized, empathetic support while ensuring compliance and accuracy
- Partner with payroll, HR, doctors, and state representatives to ensure smooth leave management
- Collect feedback from customers to improve Sparrow’s product and processes
- Support teammates through collaboration, feedback, and process optimization
What You Need
- 2+ years of client-facing experience where relationship-building was key
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills across email, phone, and chat
- Empathy, active listening, and strong interpersonal skills
- Adaptability, proactive mindset, and ability to juggle multiple tasks
- Comfort with confidential information and HIPAA-level discretion
Benefits
- Competitive pay with hourly range by state
- Mission-driven work that directly impacts employees and HR teams
- Remote-first company with a collaborative, supportive culture
- Opportunities to shape processes and provide product feedback
Sparrow is growing quickly and building a better way to support employees during leave. If you thrive in a people-first, mission-driven environment, this is your chance to make a real impact.
Bring empathy and efficiency to one of the most important parts of an employee’s journey.
Happy Hunting,
~Two Chicks…