If you’re the calm, capable person who can guide someone through a stressful life moment and still keep the paperwork airtight, Sparrow is built for you. This role sits right where empathy meets compliance, and you’re the one making it all feel simple.
About Sparrow
Sparrow is a high-tech, high-touch leave management company on a mission to simplify employee leave. They turn a messy, regulation-heavy process into a streamlined experience that can save teams 20–40 hours per leave and up to $30K per leave. They’re based in San Francisco and operate as a remote-first team across the U.S.
Schedule
- Remote
- Full-time, hourly (non-exempt)
- Core hours: 8am–6pm local time on weekdays (8 working hours within that window)
What You’ll Do
- Manage a portfolio of leaves from start to finish across the U.S. and Canada (short-term, long-term, disability, etc.)
- Stay fluent in state and federal leave rules and company policies (FMLA, ADA, STD/LTD) and clearly explain employee responsibilities
- Communicate with employees, HR, payroll, managers, and HRBPs via phone and email while protecting medical confidentiality
- Maintain accurate internal records and documentation of best practices
- Partner with payroll to ensure correct, on-time pay and explain payroll calculations in plain language
- Coordinate with claims teams to file/manage claims with states and private disability providers
- Track service metrics (SLAs, CSAT) and adapt as processes improve
- Feed product insights back to the team and help improve workflows
What You Need
- Strong organization and attention to detail across many moving parts
- Clear, empathetic communication (email, chat, phone) and excellent active listening
- 2+ years of client-facing experience where relationship-building matters
- Comfort juggling tasks quickly and switching contexts without dropping the ball
- Ability to learn fast, use resources well, and adapt in a growing startup
- Discretion and professionalism handling confidential information
- Basic payroll calculation understanding and the ability to explain it simply
- Mac OS and Google Suite comfort (or comparable tools)
Benefits
Not listed in the posting. (They reference benefits on their careers page, but the job description doesn’t detail them.)
Compensation
- $22.25 to $27.50 per hour (based on your legal state of residence)
- Note: Sparrow states they do not negotiate pay for this role and benchmark based on responsibilities and location
Happy Hunting,
~Two Chicks…