If you’re the kind of person who can hold someone’s hand through a stressful life moment and still keep the paperwork airtight, this role is built for you. You’ll manage employee leaves end-to-end, balancing empathy, compliance, and precision while partnering with HR, payroll, and claims teams.
About Sparrow
Sparrow is a high-tech, high-touch leave management solution helping companies simplify employee leave (family, medical, etc.). They turn a complex, regulation-heavy process into a streamlined experience, saving companies significant time and money per leave. Sparrow is headquartered in San Francisco with a remote team across the U.S.
Schedule
- Remote, full-time hourly (non-exempt)
- Core hours expectation: 8 working hours (excluding breaks) between 8am–6pm in your local time, weekdays
What You’ll Do
- Manage a portfolio of employee leaves (short-term and long-term) from start to finish across multiple companies in the U.S. and Canada
- Apply and explain leave policies and programs (FMLA, ADA, STD/LTD) including eligibility, certification, and benefits
- Communicate with employees, HR, payroll, managers, HRBPs via phone and email to maintain clarity and trust
- Coordinate with third parties as needed while protecting confidential medical documentation
- Keep clean, accurate internal records and document best practices
- Partner with payroll teams to ensure accurate, on-time pay and clearly explain payroll calculations
- Partner with internal claims teams to file and manage claims with states and private disability insurance providers
- Use multiple tools to manage updates, communication, and progress across each leave
- Support service quality by meeting SLAs, tracking satisfaction, and adapting to process improvements
- Participate in team meetings, contribute feedback, and help improve workflows and the product through customer insight
What You Need
- 2+ years of client-facing experience where relationship-building matters
- Strong verbal and written communication, with a calm, empathetic tone and clear problem-solving
- High attention to detail and strong organizational skills (you don’t drop balls)
- Comfort moving between multiple tasks quickly in a fast-paced environment
- Ability to interpret basic payroll calculations and explain them in plain language
- Discretion and confidence handling confidential information appropriately
- Adaptability and a learner mindset in a growing startup environment
Benefits
- Compensation: $22.25 to $27.50 per hour (based on legal state of residence)
- Mission-driven work supporting employees during critical life moments
- Opportunity to influence process improvements and product feedback loops
If you’re applying, your strongest angle is this: “I can be both the calm voice and the organized brain.” Lead with that.
Happy Hunting,
~Two Chicks…