If you’re calm under pressure, sharp with details, and genuinely good with people when they’re going through real life stuff, this role is built for you. Sparrow is taking a messy, stressful leave process and turning it into something employees can actually survive without losing their minds, and they need someone who can run leaves end-to-end with empathy and precision.
About Sparrow
Sparrow is a high-tech, high-touch employee leave management solution that helps companies support employees through family and medical leave. They streamline a traditionally complex, compliance-heavy process into an efficient experience that saves teams major time and money. Sparrow is HQ’d in San Francisco with remote employees nationwide.
Schedule
- Full-time, hourly (non-exempt)
- Core hours: 8am–6pm in your local time on weekdays (8 working hours, breaks not included)
- Remote-first
What You’ll Do
- Manage a portfolio of leaves (short-term and long-term) from start to finish for employees in the U.S. and Canada
- Maintain working knowledge of leave policies and regulations including FMLA, ADA, STD, and LTD
- Communicate requirements, eligibility, certification needs, and benefits clearly to employees
- Coordinate with third parties when needed while protecting confidential medical documentation
- Partner with HR, payroll, managers, and HRBPs through phone and email to keep everyone aligned
- Maintain accurate internal records, documentation, and best-practice notes
- Work with payroll to ensure employees are paid accurately and on time, including explaining payroll calculations in plain language
- File and manage state and private disability claims with internal claims partners
- Track and update leave status using multiple tools throughout the process
- Hit key service metrics like SLAs and customer satisfaction while adapting to process improvements
- Participate in team meetings, share feedback, and contribute to product/process improvements
What You Need
- Strong organization and detail management across multiple concurrent leaves
- Excellent written and verbal communication with a clear, empathetic style
- 2+ years of client-facing experience where relationship-building mattered
- Ability to multitask fast without dropping critical details
- Comfort working in a growing startup environment with frequent process/product changes
- Strong customer service instincts: active listening, empathy, solutions-first mindset
- Ability to interpret basic payroll calculations and explain them clearly
- High discretion and confidentiality (you’ll handle sensitive employee info)
- Proactive, systems-oriented approach to improving how work gets done
Benefits
- Competitive hourly pay: $22.25–$27.50/hr (based on your legal state of residence)
- Remote-first team with growth opportunities and strong training support
- Mission-driven work supporting employees at critical moments
This is one of those roles where your competence and compassion both matter. If you’re built to be steady when someone else is overwhelmed, you’ll do well here.
Happy Hunting,
~Two Chicks…