If you’re the kind of person who keeps the machine running quietly in the background, this is your lane. Sparrow needs someone who can own the paperwork, deadlines, and correspondence that make leave claims move, while the customer-facing team handles the front line. Detail-forward, calm, and consistent wins here.
About Sparrow
Sparrow is a high-tech, high-touch employee leave management solution. They help companies simplify family and medical leave by turning a complex, compliance-heavy process into a streamlined experience that saves teams time and money. Sparrow is headquartered in San Francisco with a remote-first team across the U.S.
Schedule
- Full-time, hourly (non-exempt)
- Remote
- Expectation of 8 working hours (not including breaks) within core hours of 8am–6pm local time on weekdays
What You’ll Do
- Manage the flow of leave paperwork and correspondence for multiple concurrent leaves
- Collaborate with external administrative partners via phone and email to keep claims moving
- Ensure accurate completion and timely submission of benefits claims
- Track and document claim escalations and communicate them to the appropriate internal team members
- Maintain, improve, and stay organized within internal systems and workflows
- Participate in team meetings to resolve issues and push process improvements
- Stay current on new state programs and evolving processes
- Work efficiently in a fast-paced environment, switching between tasks without losing accuracy
What You Need
- 1–3 years of relevant administrative experience
- Strong comfort learning and using new tech systems
- Excellent organization and attention to detail (nothing slips)
- Strong verbal and written communication skills with an empathetic tone
- Ability to manage multiple priorities and handle quick task switching
- Self-directed, adaptable, and open to feedback in a fast-changing environment
- Ability to anticipate needs and stay a step ahead
- High discretion and care when handling confidential information
- Comfortable working and communicating in a remote-first setting
Benefits
- Compensation: $17.97–$22.21/hr (based on your legal state of residence)
- Mission-driven company with strong training, growth opportunities, and a supportive team culture
If you’re trying to get into HR/benefits ops or customer experience operations, this is a clean entry point with real-world impact.
Happy Hunting,
~Two Chicks…