Surgical Notes is hiring a Learning & Documentation Specialist to assist with the training of new hires and re-training of existing revenue cycle staff on department processes. This training includes all aspects of Revenue Cycle and Medical Coding as well as leadership, soft skills, and administration. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.
External Title: Learning & Documentation Specialist
Internal Title: US RCM Professional
Reports to: Learning & Development Manager (Overseeing facilitation, document management, training reporting, learning management system, and contributes to performance feedback)
Responsibilities:
- Train assigned staff both individually and as a group as needed on all processes as directed.
- Evaluate training progress and competency of trainees.
- Work with key stakeholders to provide feedback on new hire training and bridge transition from new hire training to departmental productivity.
- Collaborate with key stakeholders on content for training and assist with developing concise written training guidelines and processes for all department functional areas.
- Create classroom style interactive training for group training sessions.
- Create web-based training videos on core functional subjects.
- Provide training on healthcare administration software.
- Track learning journeys and organize data into reports for analytics.
- Track learning attendance in the learning management system.
- Other responsibilities as assigned.
Role Information:
- Full-Time
- Salaried
- Exempt
- Eligible for Benefits
- Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.
Job Requirements:
Required Knowledge, Skills, Abilities & Education:
- High School Diploma or equivalent
- At least 5 years’ experience with Billing, Collections, Account Receivable, or Medical Coding
- At least 2 years’ experience with facilitation, teaching, coaching, or mentoring
- Knowledge of insurance billing and compliance
- Medical terminology, rules and regulations relating to Revenue Cycle
- Understanding of managed care contracts, insurance and credentialing compliance.
- Ability to work independently and as part of a team
- Strong attention to detail and speed while working within tight deadlines
- Exceptional ability to follow oral and written instructions
- A high degree of flexibility and professionalism
- Excellent organizational skills
- Outstanding communications skills; both verbal and written
Preferred Knowledge, Skills, Abilities & Education:
- Experience working in an Ancillary/Ambulatory Surgery Center (ASC)
- Strong Microsoft Office skills in Excel, Outlook, and Teams
- Experience working in UKG Pro Learning
Physical Demands:
- Sitting and typing for an extended period of time
- Reading from a computer screen for an extended period of time
- Speaking and listening on a telephone
- Working independently
- Frequent use of a computer and other office equipment
- Work environment of a traditional fast-paced and deadline-oriented office
Key Competencies:
- Attention to Detail
- Organization
- Communication
- Collaboration
- Staff Development
US Pay Ranges
$35,000—$45,000 USD