Help launch and level-up training that directly improves access to life-saving virtual behavioral health care. If you thrive in fast-moving environments and love building onboarding that actually sticks, this role puts you at the center of impact.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for adolescents and young adults—removing barriers like waitlists and geography so clients get care from home. The team is mission-driven, outcomes-focused, and growing quickly to reach more communities in need.
Schedule
- Full-time, remote role (U.S.)
- Not available in: AK, CA, CO, IL, ME, NY, WA
- Cross-functional collaboration across Admissions, Care Experience, and Clinical Admissions
What You’ll Do
- Lead engaging virtual trainings for new hires across Care Delivery (Admissions, Care Experience, Clinical Admissions)
- Design/refine scalable onboarding: e-learning modules, job aids, SOPs, and knowledge base content
- Analyze onboarding data/KPIs and iterate programs based on outcomes and stakeholder feedback
- Partner with leaders/SMEs to align training with best practices and business priorities
- Maintain accurate training docs and internal resources; keep content current and action-oriented
- Identify skill gaps and support ongoing enablement for tenured teammates
- Serve as a Salesforce “super user” to train, support, and consult across teams
What You Need
- 2+ years in Learning & Development, training, or enablement (fast-paced, customer-facing ops a plus)
- Proven experience designing live + asynchronous learning (slides, e-learning, job aids) and facilitating virtual workshops
- High proficiency with Salesforce, Zoom, and Google Workspace; LMS experience strongly preferred
- Exceptional facilitation, communication, and stakeholder management skills; influence without authority
- Strong project management and prioritization in a rapid-growth environment
- Bachelor’s in Education, Org Dev, Communications, or related field preferred
- Authorized to work in the U.S.; native-equivalent English fluency
Benefits
- Target base: $62,000–$70,000; target total cash with bonus: $62,000–$77,000 (location/experience dependent)
- Comprehensive benefits for full-time, exempt employees
- Mission-driven culture with clear room to grow and make measurable impact
Applications are reviewed on a rolling basis—strong applicants move quickly.
Join a team turning connection into outcomes and training into real-world access to care.
Happy Hunting,
~Two Chicks…