If you’re a calm, accountable leader who can coach a team, read the numbers, and still talk to families like a real human, this role is your lane. You’ll drive admissions performance while keeping the experience patient-centered, ethical, and urgent.
About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program operating in all 50 states. Patients receive a dedicated care team (therapist, dietitian, physician, plus peer and family support), and Equip partners with most major health insurance plans.
Schedule
- Full-time
- Remote (USA)
What You’ll Do
- Lead and coach a team of Admissions Specialists to hit core metrics and quality standards
- Answer day-to-day questions, onboard new hires, run team meetings, and lead training as needed
- Take inbound handoffs from Admissions Inquiry Representatives and support families through next steps
- Carry a personal caseload at times, based on business needs
- Review admissions reporting and use the data to run focused coaching and feedback sessions
- Document relevant information in the EMR accurately and on time
- Coordinate across departments to meet patient and family needs
- Use problem-solving and behavioral-health sales skills to maintain urgency and drive treatment entry
- Communicate medical criteria and provider recommendations clearly
- Build relationships with referring providers as an “expert” in Equip’s care model
- Maintain HIPAA compliance and handle sensitive information with care
- Support an empathetic, ethical admissions experience from first contact through conversion
What You Need
- Degree in psychology, business administration, or a health-related field preferred
- 1+ years people management experience (or strong demonstrated coaching/mentoring ability)
- 3+ years in mental health admissions and/or a customer-facing sales role
- Strong phone presence and relationship-building skills
- Able to analyze admissions data and turn it into better performance
- Solid understanding of the healthcare landscape
- Organized, results-driven, and comfortable in fast-moving environments
Benefits
- $64K–$80K base salary + bonus opportunity
- Flex PTO (recommended 3–5 weeks/year) + 11 paid company holidays
- Generous parental leave
- Medical, dental, vision with strong employer contributions
- Company-paid STD, LTD, Life, and AD&D
- Maven Clinic benefit
- EAP (mental health, legal, financial support)
- 401(k)
If you want my straight take: this is a legit step up from “do the work” into “own the outcome.” If you don’t like coaching adults or having your results visible, it’ll be miserable. If you do, it’s a strong lane.
Happy Hunting,
~Two Chicks…