Itemized Bill Reviewer Facility Reviewer

Position Overview:

At Zelis, the Itemized Bill Review Facility Reviewer is responsible for analyzing facility inpatient and outpatient claims for Health Plans and TPA’s to ensure adherence to proper coding and billing guidelines. They will work closely with Hospital Bill Review and Concept Development staff to efficiently identify billing errors and adhere to policies and procedures for claims processing. This is a production-based role with production and quality metric goals.

Key Responsibilities:

Conduct detailed review of hospital itemized bills for identification of billing and coding errors for all payor’s claims
Contribute process improvement and efficiency ideas to team leaders and in team meetings
Translate client reimbursement policies into Zelis coding and clinical concepts
Understand payor policies and their application to claims processing
Prepare and upload documentation clearly and precisely identifying findings
Accurately calculate/verify the value of review and documentation for claim processing
Monitor multiple reports to track client specific requirements, turnaround time and overall claims progression
Maintain individual average productivity standard of 10 processed claims per day
Consistently meet or exceed individual average quality standard of 85%
Ability to manage a variety of claim types with charges up to $500,000
Collaborate between multiple areas within the department as necessary
Follow standard procedures and suggest areas of improvement
Remain current in all national coding guidelines including Official Coding Guidelines and AHA Coding Clinic and share with review team
Maintain awareness of and ensure adherence to Zelis standards regarding privacy
Skills, Knowledge, and Experience:

CPC credential preferred
Working knowledge of health/medical insurance and handling of claims
General knowledge of provider claims/billing, with medical coding and billing experience
Knowledge of ICD-10 and CPT coding
Ability to manage and prioritize multiple tasks
Attention to detail is essential
Accountable for day-to-day tasks
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite


As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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