IT Systems Administrator (Entry)
This is a permanent position with the flexibility to work from home.
What You Will Do:
As a System Administrator, you’ll join our dynamic Server Operations team within the Department of Health’s Center for Technology Operations. You’ll be the go-to person for maintaining critical systems, troubleshooting user issues, and ensuring smooth operations across both on-premises and cloud environments. Your work will directly support vital public health initiatives, impacting communities statewide and beyond.
In this entry-level role, you’ll gain hands-on experience with a wide range of tools and systems, including Windows Active Directory, Azure Cloud, and enterprise software deployments. You’ll collaborate with WaTech, state agencies, and vendors to maintain and enhance the Department’s core services. If you’re detail-oriented, eager to learn, and passionate about leveraging technology to support public health, this is your opportunity to grow while making a difference.
Key Responsibilities:
- Active Directory Management: Administer and troubleshoot user and group accounts, permissions, and authentication services. Maintain security and ensure reliable access across systems, including VPNs.
- Email and Mailbox Support: Manage user and shared mailboxes, distribution lists, and other email-related services. Resolve escalated email issues, including recovery and discovery requests.
- Print Services Administration: Configure and maintain print devices and group policies for over 340 print objects, ensuring a stable and secure printing environment.
- Software Deployment: Create and monitor software packages for over 4,000 devices, ensuring agency laptops and mobile devices are equipped with the latest software for business needs.
- Endpoint Security: Perform patching, threat management, and incident resolution for agency workstations and mobile devices to maintain a secure operating environment.
- Technical Support: Provide upper-tier support for escalated service desk tickets, addressing client and server issues while documenting changes and resolutions thoroughly.
You Will Be Successful at the DOH If:
- You embrace cultural humility by honoring diverse perspectives and cultures.
- You are committed to equity and inclusion, removing barriers, championing social justice, and fostering a sense of belonging.
- You use an outward mindset to make impactful contributions, blending your personal expertise with collaborative achievements.
- You excel at problem-solving and crafting effective solutions while communicating clearly across different mediums.
- You are dedicated to customer service and navigate diverse interactions to build strong organizational relationships.
- Your technical competence shines, making you an invaluable asset to our team!
Location and Flexibility
This is a remote home-based position that’s open to candidates from across the United States. We welcome talent from coast to coast to join our team and make a difference, no matter where you’re located. Attending in-person events or working In-office is rarely required and would be scheduled in advance.
What We’re looking for – Required Qualifications:
Your diverse experiences can make a difference in this role. To be considered for this position, you must meet one of the required qualification options listed and any additional qualifications included in the required qualifications section. Additionally, your IT experience must come from full-time professional employment.
- Option 1: Four (4) years of experience in one or more of the following IT disciplines: Active Directory accounts and services, windows server and desktop operating systems, server infrastructure and telecommunications or network infrastructure equipment.
- Option 2: An Associate’s degree or higher in an Information Technology program or a closely related field; and two of the experience listed in Option 1.
- Two (2) or more years (full-time equivalent) of professional experience administering active directory accounts and services and configuring/administering server and desktop operating systems. Experience must include the following:
- Creating, modifying and deleting active directory accounts, group policies, exchange mailboxes and windows software deployment packages.
- Experience preparing documentation including internal technical documents, system diagrams, use cases, test cases, and user documentation and manuals.
- Experience in proficiently translating technical issues into readily understood concepts for staff, management, and the public.
Preferred Qualifications:
The qualifications below are what would make you a strong fit for this role. While these aren’t required, having them can help you stand out as a candidate.
- Familiarity with mobile device management administration
- Microsoft 365 Administrator experience
- Azure System Administration Certification
- VMware Training or Experience
Benefits and Lifestyle
We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about “Why DOH” by visiting Work@Health.
Who We Are:
OIT – One Incredible Team!
In the Executive Office of Innovation and Technology (OIT), we’re on a mission to unleash the potential of technology, innovation, data, and informatics for the DOH. We believe in the power of every team member. We’re not just a workplace; we’re a thriving ecosystem that nurtures individual growth and collective success. As a strategic partner to DOH employees, we cultivate a culture of curiosity, ingenuity, critical thinking, and data-driven decision-making. Our shared goal? Making optimal health a reality for every single person in Washington.
The Center for Technology Operations (a.k.a Tech Ops)
The Center for Technology Operations, or Tech Ops, is the backbone of public health IT services, offering comprehensive support in enterprise service desk, infrastructure operations, application development and support, data management, cloud program and platform management, as well as back-office and enterprise systems configuration, including testing and change management. We cater to the needs of agency staff, public health partners, and citizens by delivering quality services with a proactive approach. Our customer-centric ethos drives us to understand and meet current needs while anticipating future requirements, fostering a culture of curiosity and innovation.
We are the Washington State Department of Health (DOH)
At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We’re driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.
Conditions of Employment:
I am prepared, with or without accommodations, to do the following:
- Commit to a full-time 40-hour work week schedule (flexible work schedule requests must be approved supervisor).
- Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
- Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
- Perform my job duties either remotely from home or in-person at the designated DOH site location.
- Occasional travel may be necessary, sometimes requiring overnight stays or trips out of state. You must be able to legally drive a vehicle or arrange alternative transportation for state business.
- Engage in emergency response exercises and high-priority assignments as assigned during emergency events.
- Representation: This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.