IT Support Technician

About Squanch Games:

Since opening our doors in 2016, we’ve recruited a troop of the most hilariously unique talent the biz has to offer. We’re constantly looking to expand our team of incredible people: They’re crackin’ some jokes, making awesomely strange stuff, and thinking outside the box simultaneously — that’s the “Squanch Factor” if you will. 

At Squanch Games, we make dreams come true – the funkiest, bizarrest dreams from the depths of our souls. Real complex stuff, but you probably know what we’re talking about because you’ve already played our games, right? RIGHT? (Hint: YES).

If you see molds and like breaking them, or boxes and enjoy stepping outside of them–ONWARD! Also, if you love working remotely, we’re the studio for you.

Think you’ve got what it takes? Go for it. Seriously! Send us your resume!

IT Support Technician

What you’ll do:

As a part-time IT Support Technician at Squanch Games, you will perform diagnostics, install and repair hardware & software, and support the team with their IT needs. You will support our Systems Administrator, working alongside them to streamline processes and solve issues. You’ll be our go-to for providing help-desk & technical support for the team and building new machines! This is a part-time position, 20-25 hours maximum per week. 

This role is remote & work-from-home, however we need someone that’s local to the Raleigh, NC area where our data center is located as some periodic on-site troubleshooting may be required.

In this role, you will:

  • Provide remote help-desk & technical support to team members.
  • Work alongside our Systems Administrator, providing support and assistance.
  • Order, build, and configure custom PC workstations. 
  • Provision new equipment and onboard/offboard users as needed.
  • Research, purchase, and maintain hardware & software, in addition to tracking software licenses.
  • Assist with creating and maintaining an inventory of the studio’s assets.
  • Perform the installation, modification, and repair of various hardware, software, and peripherals.
  • Support security initiatives and implementation of system upgrades & enhancements.
  • Regularly communicate with other departments, sharing knowledge and best practices related to IT support. 

What we’re looking for:

  • Previous experience in a Tier 1 or Tier 2 (Junior or Mid-Level) IT Support role.
  • Experience providing remote help-desk support.
  • Ability to identify and resolve basic hardware, software, network, and server issues.
  • Technical skills in building and configuring PCs and servers.
  • Familiarity with the Linux command line and Windows desktop Operating Systems.
  • Excellent problem-solving and analytical skills.
  • Familiarity with basic cybersecurity.
  • Willingness to travel periodically to our data center for troubleshooting (Raleigh, NC area).
  • Detail-oriented person that can maintain accurate documentation and tracking.
  • Team player with the ability to adapt, think outside the box, and be autonomous.
  • Bonus:
    • Familiarity with Perforce / Jenkins.
    • Familiarity with gaming systems.

Benefits:

  • Hourly pay range: $20.00 to $35.00 hourly, depending on experience
  • Flexible schedule & time off
  • Monthly snack box

Location: 

Raleigh, NC.

Equal Employment Opportunity:

Squanch Games provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, creed, marital status, registered partner or civil union status, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

APPLY HERE!