The NEON Observatory Service Desk is the central point of contact for the NEON Observatory project, both internally for employees and externally for users of the Observatory data. It is a critical organization comprised of specialists in Field Operations, Science, Engineering, IT, Software Development and Business Services that support all facets of the Observatory.
The Operations Service Desk Specialist I specializing in Field Science will be part of the NEON Observatory Service Desk team focused on delivering prompt, professional high quality technical assistance for the NEON program’s field science and observational science services. This individual must be passionate about helping others, self-motivated and consistently demonstrate excellent customer service skills.
Work Location : Boulder, CO or REMOTE
Responsibilities
- Provides Tier 1 and 2 support for the NEON Observatory services assigned to the service desk by analyzing and resolving incidents and requests regarding use of business applications, operating systems, software, remote acc