- Provide 2nd level support for Active Directory Services, client IT and telecommunications.
- Support most USDA Business website applications.
- Provide some training to end users on new and updated systems and software.
- Work with civilian customers as well as Federal employees to trouble shoot issues with websites.
- Perform user account maintenance tasks, archiving defunct credentials, and monitoring login systems for suspicious trends.
- Perform troubleshooting, maintenance, and optimization of software applications.
- Provide training to clients in use of web-based systems and applications.
- Working Hours for this position will either be 6:00pm EST – 2:30am EST or 10:30pm EST to 7:00am EST.
- The candidate will need to be available for training conducted during regular business hours (10:00am-6:30pm EST) for the first few weeks in the position.
What You Will Need:
- Will require a High School Diploma and 3-5 years of prior relevant experience.
- Provide troubleshooting, testing and analysis with a Microsoft Windows Active Directory environment to include group policy and group policy preferences design and troubleshooting.
- 2+ years of experience in hands on IT customer service with supporting and troubleshooting Windows systems.
- Experience with helpdesk support
- Efficiently install and maintain software on the desktops. Resolve help desk problems in a timely and efficient manner.
- Perform user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Strong analytical skills and attention to detail.