- nsideration.
- Be able to take on responsibilities outside of the traditional support role when necessary.
- Take initiative and demonstrates maturing troubleshooting practices
Essential Functions:
- Provide client software, server components, peripheral software and hardware support for Trubridge Linux products.
- Upgrade and manage Linux Operating Systems.
- Support image acquisitions, storage, conversion and printing.
- Support both Linux and Windows server environments, networking, file systems, and backups.
- Assist in troubleshooting escalated tickets and work with development on a resolution.
- Create a collaborative environment with other team members to ensure the team’s overall effectiveness
- Identify and communicate potential risks and roadblocks
- Shows ability to meet team commitments.
- Able to use support tools on a day-to-day basis.
- Becoming more self-reliant, especially on team related items.
Requirements:
- Bachelor’s Degree in a Technical field of study or equivalent work experience
- Educational or practical work in Linux or Windows Servers, Networking, Desktop Support etc.
- Ability to be flexible and work analytically in a problem-solving collaborative environment
- Excellent communication and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
- Must be detail oriented and able to follow through on issues to resolution
- Must be able to act both independently and as a team member
- Ability to convey technical processes and terminology into easy-to-understand language.
- Willingness to learn and accept mentoring
- Carrying ~50lbs or less
- Occasional Travel – 25% or less
- Be licensed to operate a motor vehicle
- Be able to travel onsite with little or no prior notice during emergencies