Intake Support Coordinator


The Intake Support Coordinator is part of a dedicated team focused on providing administrative support to the Regulatory Complaints team. They assist with expediting the set-up of new complaints, gathering and entering data into tracking systems, and ensuring all documentation provided for submission is complete and accurate. The Intake Support Coordinator works closely with the Regulatory Complaint Analysts to facilitate timely resolution of complaints.

**This position is 100% Remote

Duties & Responsibilities:

  • Expedites the set-up of new member and provider complaints and inquiries initiated by local, state, and federal regulatory agencies.
  • Enters data and other relevant information pertaining to complaints into workflow management tracking system and tracks deliverables.
  • Conducts preliminary quality assurance (QA) review of all complaint responses to ensure all information is complete and accurate and obtains missing information prior to designated due dates.
  • Assists in the compilation of regulatory reports for submission to State and/or local agencies.
  • Submits completed data requests and responses to appropriate regulatory agencies.
  • Additional duties as assigned.

Hiring Range*:

  • Greater New York City Area (NY, NJ, CT residents): $46,200 – $62,400
  • All Other Locations (within approved locations): $40,100 – $58,240

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in good faith would pay to a new hire, or for a job promotion, or transfer into this role.