Healthfirst
The Intake Support Coordinator is part of a dedicated team focused on providing administrative support to the Regulatory Complaints team. They assist with expediting the set-up of new complaints, gathering and entering data into tracking systems, and ensuring all documentation provided for submission is complete and accurate. The Intake Support Coordinator works closely with the Regulatory Complaint Analysts to facilitate timely resolution of complaints.
**This position is 100% Remote
Duties & Responsibilities:
- Expedites the set-up of new member and provider complaints and inquiries initiated by local, state, and federal regulatory agencies.
- Enters data and other relevant information pertaining to complaints into workflow management tracking system and tracks deliverables.
- Conducts preliminary quality assurance (QA) review of all complaint responses to ensure all information is complete and accurate and obtains missing information prior to designated due dates.
- Assists in the compilation of regulatory reports for submission to State and/or local agencies.
- Submits completed data requests and responses to appropriate regulatory agencies.
- Additional duties as assigned.
Hiring Range*:
- Greater New York City Area (NY, NJ, CT residents): $46,200 – $62,400
- All Other Locations (within approved locations): $40,100 – $58,240
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
*The hiring range is defined as the lowest and highest salaries that Healthfirst in good faith would pay to a new hire, or for a job promotion, or transfer into this role.
Since we care so greatly about our employees’ and members’ wellbeing, Healthfirst has implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Company’s current COVID-19 or other infectious disease health and safety protocols, including local requirements, which may include sharing information regarding your vaccine status and mask wearing. Protocols may change in the future with the evolving public health landscape. Healthfirst will consider accommodation requests as required by applicable law.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
EEO Law Poster and Supplement
All hiring and recruitment at Healthfirst is transacted with a valid @healthfirst.org email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Hiring Range*:
- Greater New York City Area (NY, NJ, CT residents): $46,200 – $62,400
- All Other Locations (within approved locations): $40,100 – $58,240
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
*The hiring range is defined as the lowest and highest salaries that Healthfirst in good faith would pay to a new hire, or for a job promotion, or transfer into this role.