Support patients and providers by ensuring accurate referrals and smooth service coordination.
About AdaptHealth
AdaptHealth provides full-service home medical equipment, products, and services that empower patients to live their best lives—out of the hospital and in their homes. We are actively recruiting in Newton, IA, for candidates who want to make a meaningful difference in the lives of patients every day.
Schedule
- 4×10 schedule: Thursday–Sunday, 10-hour shifts
- Initial training required on-site in Newton, IA; remote work option available after successful training and performance
Responsibilities
- Enter referrals within established timeframes, meeting productivity and quality standards.
- Communicate with referral sources, physicians, and staff to ensure documentation is complete and routed for physician signatures.
- Accurately input referral information into appropriate systems and databases.
- Work with local branch leadership to ensure proper inventory and services are provided.
- Educate non-Medicaid patients on financial responsibility, collect payment, and document records accordingly.
- Answer inbound and outbound calls promptly, assisting patients and referral sources.
- Review medical records for compliance and payer guideline requirements.
- Collaborate with referral sources and sales team to obtain necessary documentation.
- Navigate multiple EMR systems to gather and verify patient documentation.
- Partner with the verification team to ensure insurance and payment accuracy.
- Follow company policies to ensure cost-effective delivery methods for equipment and services.
- Provide updates to patients when documentation does not meet payer guidelines, offering alternative options.
- Document all communications thoroughly and accurately.
- Perform other related duties as assigned.
Requirements
- High School Diploma or equivalent required.
- At least 1 year of experience in healthcare administration, financial services, insurance customer service, billing, claims, call center, or management.
- Experience in a Medicare-certified HME, IV, or HH environment preferred.
- Strong communication, customer service, and problem-solving skills.
- Ability to learn new systems quickly and work across multiple EMR platforms.
- Proficient computer skills, including Microsoft Office.
- Detail-oriented, organized, and able to manage multiple priorities.
Benefits
- Competitive pay with growth opportunities.
- Remote work after successful training and performance.
- Comprehensive benefits package (medical, dental, vision, etc.).
- Paid time off and company holidays.
- Mission-driven work improving patient health and independence.
- Inclusive and supportive workplace culture.
Bring your organizational skills and patient-first approach to AdaptHealth and help us deliver the right products and services at the right time.
Happy Hunting,
~Two Chicks…