Join a collaborative revenue cycle team and help patients gain access to care by coordinating insurance verifications, prior authorizations, and financial clearance for healthcare services.
About the Role
The Intake Specialist supports the Revenue Cycle team by coordinating all financial clearance activities, including verifying patient demographics, confirming insurance eligibility, securing prior authorizations/referrals, and ensuring accurate registration. This role plays a vital part in enabling timely access to care while ensuring compliance with payer guidelines and maximizing reimbursement.
Schedule
- Location: Fully Remote
- Position Type: Full-time
- Salary: $22 – $24/hour (based on experience, skills, and location)
What You’ll Do
- Review accounts and ensure all required demographic, insurance, and referral information is complete and accurate.
- Obtain and document prior authorizations, referrals, and pre-certifications using online portals, phone calls, and payer databases.
- Act as a subject matter expert on payer policies, supporting providers and clinicians in navigating insurance requirements.
- Collaborate with referring physicians, practice staff, and insurance carriers to resolve discrepancies and secure approvals.
- Update registration systems with accurate patient, insurance, and billing details for primary, secondary, and tertiary coverages.
- Communicate with patients to confirm information, explain financial clearance processes, and provide guidance as needed.
- Partner with internal departments, including Utilization Review and Financial Counseling, to resolve coverage-related issues.
- Escalate denied claims or unresolved authorizations according to department policies.
- Maintain strict confidentiality and adhere to HIPAA, company, and regulatory compliance standards.
- Support process improvements to streamline workflows and enhance patient access.
What You Need
- High school diploma or GED required; Associate’s degree preferred.
- 1–3 years of patient registration, intake, or insurance verification experience.
- Knowledge of healthcare terminology, CPT, and ICD-10 coding.
- Strong understanding of insurance verification and authorization processes.
- Excellent communication skills, both verbal and written, with the ability to manage complex conversations.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and familiarity with EHR/registration systems.
- Strong attention to detail, organizational skills, and ability to handle multiple priorities in a fast-paced, remote environment.
- Exceptional interpersonal skills to collaborate with patients, providers, insurers, and internal teams.
- Ability to work independently while consistently meeting productivity and quality benchmarks.
Salary & Benefits
- Salary: $22 – $24/hour (DOE)
- Comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and wellness programs
- Fully remote role with flexible scheduling.
Be the link between patients, providers, and payers—ensuring seamless financial clearance and better access to care.
Happy Hunting,
~Two Chicks…