Support patient access and maximize reimbursement in a fully remote healthcare operations role.
About Us
We are a healthcare organization committed to delivering timely, patient-centered care supported by strong financial operations. Our Revenue Cycle team ensures patients have smooth access to services while optimizing reimbursement and compliance. As part of our team, you’ll work collaboratively with patients, providers, and insurance representatives to make a real impact on care delivery.
Schedule
- Full-time, remote (California)
- Reports to the Intake Financial Clearance Manager
- Monday–Friday schedule, with collaboration across patients, payers, and providers
Responsibilities
- Monitor work queues for registration, referrals, and prior authorizations; obtain all necessary financial clearance elements
- Verify insurance coverage and comply with payer requirements for referrals, authorizations, and pre-certifications
- Document all referral and authorization details in practice management systems
- Partner with practices, providers, patients, and insurance carriers to secure payer approvals
- Support clinicians by providing clear guidance on payer requirements and financial clearance issues
- Escalate denied or unresolved accounts according to policy
- Update patient demographics, insurance, and registration data accurately in system records
- Provide excellent customer service through timely, professional phone, email, and chat support
- Maintain strict confidentiality of patient financial and medical records (HIPAA compliance)
- Collaborate with revenue cycle staff to support continuous process improvement
- Meet productivity and quality assurance goals in line with department standards
Requirements
- High school diploma or GED required; associate degree or higher preferred
- 1–3 years patient registration or insurance experience (at least 1 year in customer service required)
- Strong knowledge of insurance processes, CPT/ICD-10 codes, and healthcare terminology
- Exceptional verbal and written communication skills with ability to handle complex situations
- High attention to detail, independent problem-solving, and customer-focused judgment
- Ability to maintain confidentiality and comply with state/federal regulations
- Proficiency with Microsoft Office (Excel, Word, Outlook, Zoom); strong computer literacy
- Knowledge of revenue cycle processes and ability to meet productivity standards
Compensation & Benefits
- $22 – $24 per hour (based on skills, location, and experience)
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Opportunity for career growth and development in a supportive healthcare environment
Why Join Us?
This is more than a back-office role—it’s about helping patients access the care they need while supporting providers and ensuring financial processes run smoothly. You’ll work remotely with a collaborative team, gain exposure to complex payer policies, and contribute to process improvements that enhance both patient and provider experience.
Happy Hunting,
~Two Chicks…