Help medically fragile patients get the respiratory supplies they need without ever stepping into an office. This remote intake role lets you combine patient-facing compassion with behind-the-scenes detail work that actually keeps care moving.
About Aveanna Healthcare
Aveanna Healthcare is one of the nation’s largest providers of home care for medically fragile children and adults. Their mission is to revolutionize the way pediatric healthcare is delivered, one patient at a time. Aveanna is built on core values like Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.
Schedule
Full-time, 100% remote position.
Standard hours: 8:00 a.m. – 5:00 p.m. Central Time (Central time zone candidates are prioritized).
Requires a quiet, secure home workspace and reliable internet access.
What You’ll Do
- Admit new respiratory patients by entering demographics and all required information into the digital system.
- Verify insurance coverage, explain benefits to patients and case managers, and collect/process payments when needed.
- Review prescriptions, authorizations, and insurance requirements for accuracy and validity before orders ship.
- Identify patient needs, clarify information, research issues, and provide clear solutions.
- Answer incoming intake calls and assist with overflow call groups as necessary.
- Meet daily, monthly, and quarterly intake and performance metrics set by management.
- Communicate effectively with other departments to resolve patient concerns and keep orders moving.
- Perform general clerical tasks such as faxing, scanning, and copying to complete account files.
- Ensure all work meets internal and external compliance requirements and HIPAA regulations.
- Support Aveanna’s mission and culture by modeling the company’s core values in day-to-day work.
What You Need
- High school diploma or GED.
- At least 2 years of related experience; medical office or customer service experience preferred.
- Knowledge of insurances and respiratory care is a plus.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Strong organization skills, attention to detail, and the ability to juggle multiple tasks.
- Ability to exercise sound judgment, adapt to change, and maintain confidentiality at all times.
- Excellent written and verbal communication skills.
- Proven ability to work independently at times and also collaborate effectively with team members.
Benefits
- Starting pay of $18.00 per hour.
- Health, Dental, Vision, Life, and additional insurance options for eligible full-time employees.
- 401(k) Savings Plan with employer match.
- Employee Stock Purchase Plan (ESPP).
- 100% remote opportunity with thorough training provided.
- Tuition reimbursement, advancement opportunities, and weekly pay with multiple payment options.
Remote intake roles with set hours, benefits, and room to grow don’t stay open long.
If you’re detail-oriented, patient-focused, and ready to work from home in healthcare, this is your cue to move.
Happy Hunting,
~Two Chicks…