Intake Escalation Specialist – Remote

If you’re the type who catches errors before they become denials, this is your spot. You’ll protect the revenue cycle by making sure patient demographics and insurance plans are accurate, verified, and ready before coding ever starts.

About Ventra
Ventra is a business solutions provider supporting facility-based physicians across anesthesia, emergency medicine, hospital medicine, pathology, and radiology. They specialize in Revenue Cycle Management, partnering with hospitals, health systems, and ambulatory surgery centers to solve complex reimbursement challenges. Their work helps clinicians stay focused on care while Ventra keeps the back-end billing engine running clean and efficient.

Schedule

  • Remote (Nationwide U.S.)
  • Eastern Time shift
  • Fast-paced environment supporting emergency segment workflows

What You’ll Do

  • Review patient demographics pulled from hospital systems and assign the correct insurance plans to each chart
  • Enter and maintain accurate patient and insurance information before charts move to coding
  • Correct errors based on payer billing requirements to prevent downstream claim issues
  • Research and update insurance details in the system using verified sources
  • Perform internet research to confirm insurance legitimacy and identify potential issues
  • Flag “red flag” accounts, investigate root causes, and deliver solutions through proper follow-up
  • Resolve inquiries escalated from Intake Specialists and support major department projects as needed

What You Need

  • High school diploma or GED
  • 6+ months of experience in insurance or professional medical billing preferred
  • Strong attention to detail and accuracy with data entry and chart prep
  • Comfortable reading and applying state/federal laws, regulations, and policies
  • Strong communication skills (oral, written, interpersonal) with a professional, tactful approach
  • Ability to stay flexible and productive in a collaborative, fast-paced environment
  • Basic proficiency with computers, internet research, phone systems, and office equipment
  • Basic 10-key skills and basic math skills
  • Strong Microsoft Office skills, including Excel (pivot tables), plus database software experience

Benefits

  • Performance-based incentive plan eligibility (Ventra Rewards & Recognition)
  • Discretionary incentive bonus eligibility per company policy
  • Inclusive, equal-opportunity workplace with accommodations available as needed

This is one of those roles where being meticulous is the whole job, and it’s valued. If you’re sharp, steady, and good at catching what others miss, apply now.

If you like solving the puzzle before it becomes a problem, Ventra will feel like home.

Happy Hunting,
~Two Chicks…

APPLY HERE