United States Virtual
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
R-100798
As an Insurance Specialist, you’ll use your excellent customer service skills and your problem-solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a fast pace, high volume email environment. We are looking for an energetic person responsible for providing exceptional front-line customer service to our policyholders and clients. If you are a problem solver and thrive in a fast-paced, ever-changing environment, this is the career for you!
Key Responsibilities:
Responding to incoming customer inquiries in a high-volume inbound processing center environment via email while maintaining a monthly parentage.
Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents.
Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium discrepancies and system problems.
Communicating with external clients as well as internal departments.
Assisting the call center during high peak seasons or catastrophes.
This is a full-time position. Hours of operation are Monday through Friday from 8:00 am to 8:00 pm EST, with the possibility of Saturday. The schedule needed for this opening will be a 11:00am to 8:00pn EST shift.
Other Requirements:
P&C Producer Licensure required
Must be able to work Saturdays as needed.
Working knowledge of Windows-based programs and basic data entry skills.
Knowledge of CRM/PMS/Exceed
Ability to handle multiple tasks and prioritize.
Excellent verbal and written communication skills.
Strong time management skills.
Ability to adapt quickly as procedure/client needs change.
Good mathematical skills.
Preferred Qualifications:
1-year customer service experience in a high volume environment
Property and Casualty knowledge and/or agency experience.
Property and Casualty Insurance License.
Call center experience.
Bilingual (English/Spanish) candidates are able to speak, read, and write effectively in both languages.
Pay Range:
$16.21 – $25.93
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.