Insurance Follow-Up Representative (Hospital) – Remote

Join a USA Today Top 100 Workplace & Best in KLAS Team!

About RSi
For over 20 years, RSi has proudly supported healthcare providers, earning recognition as a Best in KLAS revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional results for providers and fostering an unbeatable culture for our team. At RSi, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.

Schedule

  • Pay Range: $58,000–$60,000 annually
  • Monday–Friday, 8:00 AM–5:00 PM EST
  • Fully Remote

What You’ll Do

  • Analyze denials to uncover trends and recommend process improvements.
  • Contact payers via phone, email, and portals to resolve unpaid or denied claims.
  • Review EOBs/ERAs and take appropriate action steps.
  • File appeals and resubmit corrected claims within payer deadlines.
  • Identify and resolve underpaid claims based on contract terms.
  • Document all actions accurately in workflow management systems.
  • Collaborate with coding, registration, billing, compliance, and internal teams to prevent rejections.
  • Monitor aging buckets and maintain KPIs for turnaround time and A/R days.
  • Train and support new team members on payer-specific requirements.
  • Escalate unresolved claim issues to leadership as needed.
  • Support teammates in achieving departmental and client goals.

What You Need

  • Minimum 3+ years of hospital billing, insurance follow-up, or denial management experience.
  • Strong knowledge of UB-04 claim forms, revenue codes, and payer-specific rules.
  • Credentials preferred: CRCR (HFMA), CMRS, CPB, or equivalent.
  • Experience with Epic, Cerner, Meditech, SSI, IDX/Centricity, Athena, Keane, or similar systems.
  • Excellent written and verbal communication skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Ability to meet deadlines and productivity targets in a fast-paced environment.
  • High school diploma or equivalent required; associate degree preferred.
  • Understanding of HIPAA and compliance requirements.

Benefits

  • Competitive pay with opportunities for career advancement.
  • Fully remote position with a stable Monday–Friday schedule.
  • Collaborative, performance-driven environment with strong leadership support.
  • Mission-driven work supporting essential healthcare providers.
  • Recognition as a nationally respected leader in revenue cycle management.

Physical Requirements

  • Comfortable working at a computer for extended periods.
  • Ability to occasionally lift items up to 15 pounds.

What to Expect When You Apply
After submitting your application, you’ll receive an invitation to complete a skills assessment. Completing this step promptly positions you for an interview and demonstrates your commitment to excellence.

We believe in building exceptional teams where every member can thrive and grow.

Ready to be part of something special? Apply now and join our team!

Happy Hunting,
~Two Chicks…

APPLY HERE