Support mission-critical operations at DXC Technology.
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run mission-critical systems while modernizing IT, optimizing data, and ensuring security across hybrid environments. Our Insurance Services practice specializes in automating complex processes while improving efficiency and customer experience. Join a team trusted by the world’s largest organizations to deliver scalable, agile platforms for growth.
Schedule
- Full-time, Monday–Friday
- Standard business hours (8:00 AM – 5:00 PM EST)
- Remote role based in Virginia
Responsibilities
- Respond to Life & Annuity customer care requests via phone and written correspondence
- Diffuse escalated situations with effective problem-solving and ownership
- Rely on established guidelines to analyze, partner, and resolve complex customer issues
- Educate customers on product features and self-service options (IVR and web)
- Maintain accurate product knowledge and stay current on regulatory updates
- Review, analyze, and process written requests and documents
- Ensure integrity of customer accounts and histories
- Consistently meet quality, productivity, and timeliness standards
Requirements
- High school diploma or equivalent required
- Strong communication skills (written and verbal)
- Proven ability to de-escalate and resolve customer concerns
- Ability to follow guidelines and complete tasks with minimal supervision
- Strong organizational skills, attention to detail, and adaptability
Preferred
- General insurance background
- Demonstrated ownership in call follow-up, documentation, and work item management
- Ability to collaborate with teammates and achieve positive team goals
Compensation & Benefits
- Pay range: $31,800 – $52,000 (based on experience, skills, and contract requirements)
- Comprehensive benefits package including:
- Medical, dental, and vision coverage
- Life and disability insurance
- Paid holidays and PTO
- 401(k) retirement savings plan
- Employee wellness programs
Equal Opportunity Statement
DXC Technology is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or other protected characteristics.
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