Insurance Benefits Verification Supervisor

Insurance Benefits Verification Supervisor

OVERVIEW: The Patient Access Supervisor has the primary responsibility for direct oversight of the IBV team members. This position is responsible for the day-to-day operations and performance management of the IBV staff across the enterprise. This position is accountable for all aspects of the new patient financial journey as it relates to benefit verification and updating information in NG. This position requires excellent supervisory skills with the ability to demonstrate leadership and analytical thinking capabilities, facilitate timely resolution of patient financial issues by contacting and creating positive communication/relations with staff.

HOURS: Monday – Friday 8am-5pm


Responsible for the management of the daily activities of the IBV team, to include, but not limited to new patient financial consultations, benefit verification, updated documentation in NG and updating Phreesia for all self-pay patients.

Ensure that all intake financial documents have been received, signed, and appropriately documented within the practice management system. (HIPAA and Financial Guidelines and Waiver)

Ensure that team members are knowledgeable and trained appropriately, our processes are effective and documented, and the team is well versed on the navigation and functional use of the PM and EMR systems.

Understands and develops key measures for staff and closely monitors these indicators to track the level of service delivery.

Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows

Coordinates and assists with the training and orientation of new staff.

Evaluates and provides a written employee performance at 90 days / annually performs evaluations providing feedback.

Counsels and mentors staff as needed to improve employees’ skills and implements corrective action as needed to ensure adherence to expected standards.

Performs time keeping and payroll duties. Tracks leave requests to ensure proper documentation of employee’s time. Maintains calendar, recording staff leave dates to monitor for adequate coverage of teams and/or offices.


At least two years of medical business office experience including insurance procedures, patient interaction, and health records systems experience required. Associates degree is preferred.

Experience working in a healthcare field, preferably in a clinical setting or business office is required.

Computer literacy required. Ability to access, input, and retrieve information from a computer and proficient with a variety of hardware and software applications.

Insurance knowledge requirements including: Understanding of medical terminology, Managed care authorization process, ICD9 and CPT codes, Comfortable with navigating Managed Care Websites

Managing remote associates and creating accountability

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

At USFertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values – Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

What We Offer:

Competitive pay + bonus
Comprehensive training
Medical, dental, vision, and 401(k) matching
Generous paid time off and holidays
Tuition assistance
Ability to make an impact in the communities we serve
To learn more about our company and culture, visit here.

How To Get Started:

To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.