When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision.
If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.
We’re looking for an Inspection Logistics Coordinator. The work location for this position is in the United States, and you will be working an Eastern Standard Time schedule, and it is eligible for a fully remote work arrangement.
The Opportunity:
The Inspection Logistics Coordinator requires an understanding of logistics, must be able to evaluate complex data sets and determine the best course of action with regard to scheduling and resource management, can multitask extremely well, and communicate efficiently. The ILC must be able to manage a network of field inspectors, both Staff and contractors, to complete equipment inspections within a geographic region. The ILC is responsible for each staff inspector reaching a required number of inspections while simultaneously ensuring that each inspection is completed within the Service Level Agreement. The role requires the resolution of inspection problems, including field issues and administrative support. Each day all inspection schedules must be reevaluated for accuracy and efficiency and changes must be made and communicated to the inspector network and internal customers. The ILC uses discretion with RBA specialized Inspection Services information providing only relevant info to internal and external customers. The ILC uses motivation and persuasion to gain the cooperation of field inspectors striving to meet short timelines and increasing volume. ILCs evaluate the metrics within their region daily and works with management to implement changes and ensure all SMART goals are achieved. Microsoft Office is used extensively, so proficiency in Outlook, Excel, and Teams is necessary. Excellent communication, written and verbal is also required.
In this role you’ll:
- Assign, coordinate, schedule, and monitor equipment inspections within a geographic region, ensuring that staff utilization is maximized and Service Level Agreements are met
- Communicate inspection status, written and verbal, clearly and efficiently across multiple departments, including Inspection Services, Sales, Sales Operations, Strategic Account Group, Auction Management, and others as needed
- Resolve inspection problems, including updating inaccurate listing information, field issues such as not on location or units unable to start, etc
- Work closely with Regional Inspection Managers to: ensure quality, coordinate inspections, identify potential training opportunities, highlight areas of concern, monitor cycle times, and resolve issues in a timely manner.
- Manage and direct a network of 20 – 50 inspectors. This includes approving contractor invoices, and communicating and monitoring SMART goals for Staff. Communicating RBIS SOP changes and customer-specific info. Providing basic app support, and managing the rollout of new technology and processes.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.
Here’s what you bring:
- College degree preferred
- Microsoft Office proficient
- Minimum 3 years of related experience
This job will require:
- Minimal, if any, travel may be required
What We Offer:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we’ll take care of you along the way. Here’s how:
- Base salary + paid overtime
- Comprehensive medical and dental benefits
- 401(K) with company match
- Employee Stock Purchase Plan
- Ongoing training, professional development, and tuition reimbursement.
The hourly wage range for this role is $18.00 – $28.00 per hour. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.”
Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.