Help protect sensitive medical data while supporting access to life-saving mental health care. Charlie Health is building the future of virtual behavioral health and needs detail-driven professionals to manage HIPAA-compliant health information requests.
If you thrive in fast-paced environments and care about supporting people on their mental health journey, you’ll fit right in.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral healthcare for individuals with complex needs. Their mission is simple: connect people to the support they deserve, when they need it most. The team is growing nationwide to expand access and improve outcomes for vulnerable populations.
Schedule
- Full-time
- Remote within eligible states (excludes AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, DC)
- Hybrid requirement if you live within 45 minutes of a Charlie Health office
What You’ll Do
- Process requests for patient health information in compliance with federal and state regulations
- Verify documentation and ensure accurate and secure record release
- Communicate professionally via phone, email, fax, and internal platforms
- Maintain logs, track requests, and document disclosures
- Retrieve, review, and upload medical documentation from EMR systems
- Provide guidance on release-of-information policies and support training efforts
- Monitor workload and communicate challenges or process improvements
What You Need
- Associate degree or equivalent ROI experience
- 1 year in medical records, behavioral health, or healthcare administration
- Strong confidentiality ethics and high attention to detail
- Skilled with email, MS Office, cloud-based systems, and EMRs
- Ability to prioritize and work efficiently in fast-paced environments
- Professional written and verbal communication skills
- Authorized to work in the US
Benefits
- $44,000 to $60,000 annual base pay (varies by experience and location)
- Comprehensive benefits package
- Mission-driven culture focused on expanding mental health access
Meaningful work. Real-world impact. A chance to change lives from home.
Happy Hunting,
~Two Chicks…