Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Informatics Technical Specialist
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is a remote based position in the Transfusion Medicine Division. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
As the Informatics Technical Specialist (IAS) primary job function is to assist with design of middleware solutions and then serve as the subject matter expert for the installation, integration, verification, and support of ADD’s informatics solution, including but not limited to, Instrument Manager by Data Innovations. The implementation strategy includes pre-implementation planning and preparation, software installation, connectivity, verification testing, customer training, and technical support. Activities may be performed remotely or on site and requires coordination with Abbott project managers and customer LIS, IT, and laboratory staff. Many projects must be managed concurrently. This position would also serve as the communication link to global support for field service organization and customers where advanced support is needed. Working to build and maintain effective long-term relationships with internal and external customers is key, along with Managing and supporting sales objectives and customer satisfaction to grow the business.
What You’ll Work On
- Apply technical IT and networking knowledge to analyze user needs, gather customer requirements, design an integrated, scalable, and comprehensive informatics solutions to improve the automation and informatics solutions for Transfusion Medicine customers.
- Serve as the informatics applications expert for the customer experience organization to provide enhanced support as need to address customer needs.
- As the application expert this role will serve as the communication link between the field service organization and direct customers to the global support organization where necessary.
- Collaborate and partner with the marketing organizations for new product identification, strategy and development that will provide solutions beyond the competition to establish ADD as the elite automation and informatics solutions partner.
- This role also serves as level 2 support for the customer experience team.
- Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year’s work plan.
- Multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, IT personnel, HIS and LIS personnel, internal and external vendors and contractors, and senior level management as needed.
- Responsible for implementing and maintain the effectiveness of the quality system.
- Adheres to and promotes the Abbott Code of Business Conduct.
- Regular travel to customer sites for intensive installation & consulting projects, presentations, and escalation level support.
Required Qualifications
- Bachelor degree preferred with preferred areas in computer science, information systems, medical technology, or related field.
- Minimum of 2-5 years of formal IT technical application experience required with additional experience in the hospital or laboratory information systems environment preferred.
Preferred Qualifications
- Education or experience in medical technology or clinical laboratory science, ASCP, CLS (NCA) highly preferred.
- Candidates must demonstrate strong knowledge of general networking, server technologies/ services, workstation/desktop technology, internet protocols, remote connectivity, and Microsoft Windows Server (NT/2000/XP/2k3) skills.
- Areas of knowledge should also include virtual server, corporate virus protection products, back-up systems, firewalls, VPN client and tunnel technologies.
- Familiarity with laboratory workflow and operations required, with a background as a medical technologist being ideal, however, other work experience within the lab environment would be acceptable.
- Experience with ADD’s instrument systems a strong plus.
- Excellent communication, organization, project management, and attention to detail required.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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The base pay for this position is $72,700.00 – $145,300.00. In specific locations, the pay range may vary from the range posted. Explore Location