ROLE SUMMARY
The Inflammation and Immunology Patient Access Coordinator (PAC) is a non-promotional, field-based role that supports patient access to medicine when prescribed by a patient’s healthcare provider, for patients who “opt in” for PAC support. The PAC is a subject-matter expert on reimbursement, access, and coverage issues that can educate patients and their caregivers on matters relating to reimbursement, access, and coverage. The PAC will serve as a primary point of contact for patients who “opt in” for PAC support (and their caregivers) regarding the status of their request for reimbursement support and access assistance and will provide updates to patients and caregivers on their status as appropriate.
ROLE RESPONSIBILITIES
Be the primary point-of-contact for patients who “opt-in” for PAC support and their caregivers regarding the status of their reimbursement and access support.
Answer questions from patients and their caregivers relating to access and coverage
Maintain a clear understanding of the access journey process and requirements at each stage of the patient’s journey, and the role played by patients/caregivers in the access journey process.
Compliantly communicate the access landscape and options to patients/caregivers.
Work cross functionally with Field Reimbursement Managers and Case Coordinators to provide more efficient access for patients
All activity will be performed consistently with Pfizer’s mission, values, and policies and under the direction of their immediate supervisor, the Regional Director for PACs.
This person must exhibit strong communication and relationship skills to be effective with a host of diverse customers.
They must conduct themselves with the utmost discretion and confidentiality.
Must adhere to strict company compliance guidelines and procedures.
Collaborate successfully with a diverse range of customers, clients, and relevant stakeholders.
Effectively and compliantly communicate with stakeholders to adopt ideas, actions, or positions through logical and engaging messages without direct authority.
Effectively link customer insights to the offerings and resources to address patient access barriers.
Build trust through follow up and knowledge of the access journey.
Demonstrate excellence in responsible business communication both written and spoken.
BASIC QUALIFICATIONS
B.S. or B.A. Degree is required.
Minimum 7-10 years pharmaceutical industry experience typically within the fields of access and reimbursement and/or customer facing roles in pharmaceuticals
Strong understanding of Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area.
Experience demonstrating exceptional communication skills, listening skills, and presentation skills. This individual must also have demonstrated successful communication with multiple stakeholders including patients.
Demonstrated ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures. Proven track record of collaborating broadly with a diverse range of customers, clients, and stakeholders. Training in and experience in responsible business communication both written and spoken.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop, and coach others, oversee, and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
PREFERRED QUALIFICATIONS
Excellent communication skills, both written and verbal.
Exceptional relationship building skills, especially with elderly age groups:
Trust
Integrity
Empathy
Patience
Deliver meaningful & concise presentations.
Strong attention to detail and organizational skills.
Exceptional critical thinking skills with the ability to understand complex processes and effectively communicate to diverse community of patients.
Experience in the field of nursing or performed a similar role that provided direct patient care.
Outstanding collaboration and networking abilities.
Ability to work in a team environment.
Understanding of Specialty Pharmaceuticals and Patient Journeys.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Ability to travel – Approximately 10% to 20%.
Locations to provide support: Tennesse, Virgina, West Virginia, Kentucky, Maryland
Time zone: Easter Time
Additional Location Information: Remote – Remote colleagues work from home 5 days a week
Other Job Details:
Last Date to Apply for Job: October 10, 2023