The impact you could have
- Transition customer data by working with new customers to import their data and help plan and manage the technical side of their transition to Jane.
- Support Jane’s Support staff by being a resource for technical questions, customer data fixes, and troubleshooting customer problems.
- Work directly with customers who are experiencing technical issues that are beyond the knowledge scope of Jane’s Support team. Collaborate with the development team on new feature planning and implementation.
- We value empathy and connection with our customers. We’re looking for people who are comfortable speaking with Jane customers to gather missing data in order to make a successful import. Our main form of communication is done via e-mail but can be on phones as well.
- Leverage your technical prowess to enhance and innovate our internal tooling, catalyzing operational efficiency and elevating our capabilities. Your skill set will be pivotal in shaping a cutting-edge technological landscape within the organization.
- Serve as a dynamic representative at conferences, amplifying the team’s presence and fostering collaborative partnerships that contribute to our collective success. Your ability to connect with diverse audiences directly influences the positive impact we make in the industry.
The experience we feel we need
- Expert-level knowledge of Excel: Command an expert-level proficiency in Excel, showcasing an adept ability to manipulate and analyze data, create advanced formulas, and generate comprehensive reports. Your mastery of Excel is a cornerstone for driving efficiency and informed decision-making.
- Basic-level knowledge of database concepts.
- Demonstrate an innate knack for organization, driven by an unwavering commitment to detail. Your passion for perfection ensures that no gap goes unnoticed, creating an environment of seamless operations and heightened efficiency.
- Excel in both verbal and written communication, articulating complex ideas with clarity and coherence. Your excellent communication skills foster collaborative environments, ensuring that information is conveyed effectively and comprehensively.
- Agility: You’re an individual who can adapt and communicate technical details to non-technical people. You’re a team player who’s able to empathize and jump in for additional support when needed.
- Growth Mindset: You thrive on growing with your team by doing fast-paced work and you’re striving to learn new workflows to have a stronger impact.
- Customer Care: You’re open to helping our Support team to help our customers to create a smooth transition to Jane. You lead with kindness and empathy in your communication.
