If you’re the kind of person who can take a brand-new client from “We just signed” to “We’re live and running payroll” without chaos, this role is for you. You’ll own onboarding end to end, keep timelines tight, and make sure customers feel supported, trained, and confident fast.
About Fingercheck
Fingercheck builds time tracking, scheduling, payroll, and HR tools that save small businesses time and money. They serve 5,000+ small businesses and focus on reliability, optimism, compassion, and knowledge, with a team-first culture (and yes, humor helps).
Schedule
Remote or Brooklyn-based office (role supports both)
Fast-paced implementation environment with strict timelines and SLA expectations
Salary: $55,000–$70,000
What You’ll Do
⦁ Implement new accounts across all Fingercheck products
⦁ Act as primary onboarding contact and project manager for new customers
⦁ Own client communication throughout the implementation process
⦁ Guide clients through onboarding and move accounts through setup quickly and accurately
⦁ Get accounts payroll-ready within 48 business hours after setup wizard completion
⦁ Monitor onboarding queues, troubleshoot automation errors, and loop in other teams as needed
⦁ Fully onboard business owners and their employees, including system training and support
⦁ Respond to client emails, calls, and implementation requests promptly
⦁ Assist with configuration to match client workflows and business needs
⦁ Review tax documents and payroll data for accuracy and readiness
⦁ Meet SLAs and timelines to prevent payroll delays
⦁ Support additional projects and tasks as needed
What You Need
⦁ 1+ year of payroll software experience
⦁ Strong project management skills and the ability to juggle multiple accounts at once
⦁ Excellent customer service and communication skills (written + verbal)
⦁ Strong time management and a detail-focused, solutions-first mindset
⦁ Comfort working independently while collaborating across teams
⦁ Adaptable and steady in a fast-changing environment
⦁ Bias toward action and ownership
⦁ Positive, approachable, professional presence
⦁ Fluent English and Spanish (preferred)
Benefits
⦁ Not listed in the posting (ask during screening about health benefits, PTO, and any remote-work support)
If you like owning the whole onboarding lane and getting clients across the finish line fast, Fingercheck will keep you busy in a good way.
Apply soon while it’s open.
Happy Hunting,
~Two Chicks…