Overjet is on a mission to improve oral health for all.
Our cutting-edge artificial intelligence technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by some of the country’s largest insurance companies, dental support organizations, and dental practices to enable the best patient care.
We’re building an ambitious team of data scientists, software engineers, clinicians, and business thinkers and doers.
Overjet is backed by an amazing consortium of Venture Capital including General Catalyst, Insight Partners, Crosslink Capital and the E14 Fund. The company has raised nearly $80 million in capital to accelerate talent acquisition and product development driven by strong demand for Overjet’s dental AI.
The Role
Our Customer Success Team is looking for an engaging, detail-oriented, and process-driven Implementation Specialist who will be responsible for onboarding and training our dental offices on the Overjet Platform. The ideal candidate has experience working in a dental practice as a hygienist or dental assistant.
Responsibilities
Guide customers through setting up and using the Overjet software.
Plan and execute comprehensive training programs across all Overjet offices, adapting to both in-person and virtual environments to maximize product adoption and integration.
Act as the primary consultant and resource for internal and external stakeholders during the Overjet onboarding process, significantly influencing customer acceptance and utilization.
Initiate in-depth discussions with customers to gather valuable feedback, identifying opportunities for product and service enhancements.
Collaborate with internal teams to effectively manage and streamline the entire training process, ensuring consistency and quality.
Use your knowledge of dental practices to help dentists and their teams get the most out of Overjet.
Ensure customers achieve proficiency in using the Overjet platform within the first 30 days of onboarding.
Qualifications
Bachelor’s degree or significant relevant experience.
5+ years of experience in training roles in SaaS, dental, or related fields.
Experience working in a dental practice as a hygienist or dental assistant.
Proven ability in implementing processes and building new procedures in fast-growing. environments, reflecting strong organizational skills.
Exceptional communication and interpersonal skills, essential for effective training and team collaboration.
A strong enthusiasm for learning about artificial intelligence, insurance, dentistry, and technology,
Willingness to travel 10-15% as needed.
Why Overjet?
Competitive Compensation and Equity
Fully Remote Working Policy for US Based Employees
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend
Work from Home Stipend
Overjet’s Values
Excellence: We set ambitious goals and strive for excellence.
Velocity: We focus, act with urgency, and deliver results.
Ownership: We take ownership, dive deep and solve problems.
Win-win: We play to win, setting ourselves and our customers up for success.
Growth: We stay curious, seek feedback, and continuously learn and grow.
Company Recognition
2023 — #29 on Linkedin’s Top Startups 2023: The 50 U.S. companies on the rise
2023 — Fast Company World Changing Ideas for Overjet’s FDA-cleared dental AI
2023 — Fast Company World Most Innovative Companies
2023 — Fast Company Top 10 Healthcare Companies in the World
2022 AI-50 Forbes
2022 22 Start-ups to Watch in 2022 – Built in Boston
2021 AI 100 Ranking, showcasing the 100 most promising private artificial intelligence companies in the world – CB Insights
2021 Digital Health 150, highlighting the 150 most promising private digital health companies in the world – CB Insights
2020 & 2019 Digital Health 150 – CB Insights