Job Description:
The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze’s Enterprise Asset Management products. Some of the responsibilities as part of your role include:
- Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze’s EAM customers.
- Analyzing customers’ business requirements and objectives to develop business processes to meet their needs.
- Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project.
- Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.
- Working with Product and Development to report product issues and communicate gaps from customer’s perspective.
- Perform testing, training, consulting, or other support for customers.
- Supporting other parts of the business as needed (Sales, Customer Care, Product/Development).
- Traveling to customer sites in North America to help improve their operations with Trapeze’s products and services.
Required Skills/Experience:
- Familiar with Enterprise Asset Management (EAM) software.
- Understanding of implementation best practices.
- Experience with integrating EAM systems with other enterprise solutions.
- Ability to analyze data and generate actionable insights.
- Knowledge of databases, SQL, and scripting languages.
- Strong troubleshooting, testing, problem solving and analysis skills.
- Ability to understand and write technical documentation.
- The ability to use business acumen and consulting skills to develop customers.
- Ability to understand and communicate technical information to non-technical audience.
- Ability to prioritize, plan, manage and execute to commitments.
- Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio.
- Strong Business analysis skills.
- Experience working in an agile/hybrid/waterfall methodology for software implementation.
- Ability to travel up to 50%
Desirable Skills/Experience:
- Experience in Maintenance, Material Management, and/or the transit industry.
- Experience working in a cloud environment.
- Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.)
- Project Risk Identification, mitigation, and resolution
Location: This is a fully remote position
Worker Type: Regular