Sodexo
Sodexo is seeking a Human Resource Specialist to join the 855 HR Call Center team with our Corporate Human Resources Group. This position is fully remote within the United States. This position will support the Monday through Friday shift from 9:30 AM – 6:00 PM (EST). This position will manage a large variety of human resources questions with the ability to manage and resolve or escalate as appropriate in accordance with Sodexo policies and service level agreements.
Responsibilities are as follows:
- Receives and manages large volume of diverse human resources requests through three primary contact channels (phone, email, and web-to-case)
- Understands and communicates proper Sodexo policy and procedure to employees in spirit of timely and effective resolution
- Manages service request assignments and identifies and escalates priority issues when necessary
- Maintains a focus on customer service and company values through a commitment to customer service, dependability, and reliability
- Ensures proper service request documentation and management to ensure capture of all relevant information and integrity of case records
- Maintains strict confidentiality for employee information
- Applies up-to-date HR practices and guidance, strong written and oral communication, commitment to customer service and problem-solving, as well as working well in a team-oriented dynamic
Preference for bilingual candidates; the ability to speak the Spanish language will assist in managing this workforce.
The ideal candidate will have the following preferred background/skill-set:
- 2-4 years’ experience, preferred in Human Resources related field
- Experience working in a virtual call center/contact center preferred but not required
- Working knowledge of SLAs preferred
- Experience working with large volume or transactional-based requests by web, phone, and email
- Excellent interpersonal skills with the ability to work individually and with others
- Strong time management skills and ability to effectively resolve problems
- Experience with Microsoft Office, Salesforce, RingCentral, ADP, Enterprise HR (EV4)
- Strong focus on customer service and demonstrated experience serving clients & customers
At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo’s Benefits.
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At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search today.
Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
Compensation range $40,000-$45,000 annually.
Position Summary
Identifies and addresses human resources (HR) related questions, issues, and concerns from internal Sodexo customers. Ability to diagnose root HR issues and determine when and how to escalate within HR functional areas. Manages multiple lines of communication from the field (email, web, phone, and voicemail). Responsibilities include knowledge of phone and case management system, knowledge base portal, benefits toolkit, company policy manual and working knowledge of Ingenium, ADP, eTIME, EDW, payroll, PTO, and ER related areas.
Qualifications & Requirements
Basic Education Requirement – High School Diploma, GED or equivalent
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.