Employer: Rackspace Technology
Job Description Summary:
- Schedules interviews and coordinates candidate and interview panel participation.
- Excellent verbal and written communication skills are required as well as great attention to detail.
- Provides service to customers by responding to information inquiries in a timely manner.
Responsibilities
- Responds to employee questions and inquiries about employee benefit programs and human resources policies.
- Provides answers to questions in the areas of disability, health, and life benefits, paid time off, retirement plans, policies, and practices.
- Provides navigational assistance and troubleshooting for HR tools.
- Engages with Rackers and spouses via phone, email, and walk-up discussions.
- Prepares appropriate documentation and processes necessary paperwork.
- Performs data entry. Investigates and resolves simple problems.
- Escalates complex issues through the appropriate channels.
- Ensures interactions are well-documented with clear and concise notes of the issue or request.
- Fields general questions not related to Human Resources and answers or directs the customer to the appropriate resource.
Knowledge
- Strong verbal communications skills.
- Intermediate writing skills. Knowledge of commonly used terms, concepts, practices, and procedures within the HR field.
- Basic knowledge of federal and state employment regulations.
- Basic knowledge of Rackspace business and corporate organization or ability to learn on the job.
- Ability to maintain the confidentiality of personal and business information.
- Detail-oriented with a commitment to fanatical customer service.
Education/Experience
- Fluent in both English & Spanish required.
- High school diploma or equivalent required.
- Bachelor’s degree from an accredited institution OR a High School Diploma/GED and a minimum of 3 years of customer service, administrative, and/or Human Resources support experience.
- Previous ATS (Applicant Tracking System) strongly preferred.
- Workday knowledge/experience preferred.
Colorado Equal Pay Transparency Act
The following information is required by theColorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $33,300-$43,200. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on the benefits offered is here.