Full-Time | Competitive Pay | Monday–Friday Standard Hours
About Vital Care
Vital Care (www.vitalcare.com) is the premier pharmacy franchise business serving patients with both chronic and acute conditions through locally-owned infusion pharmacies and clinics across the U.S. Since 1986, we’ve grown to more than 100 franchised locations in 35 states. Our mission is to expand access to infusion services in underserved markets while empowering franchise owners to launch, grow, and operate successful businesses. Recognized as a Best Place to Work in Modern Healthcare, we foster an inclusive, growth-focused culture where every voice matters.
Schedule
- Fully remote (US-based)
- Full-time role, Monday–Friday
Responsibilities
- Process medical, pharmacy, and third-party vendor claims accurately and timely.
- Ensure all revenue opportunities are captured and submitted to primary and secondary payers.
- Resolve rejected electronic claims and prevent future rejections.
- Maintain and update ready-to-bill delivery tickets with clear status communication.
- Document case activity, communications, and correspondence in CareTend system.
- Support RCM team by contributing billing expertise to training, policies, and efficiency improvements.
- Perform related revenue cycle duties as assigned.
Requirements
- 2–5 years of home infusion billing and/or collections experience required.
- High School Diploma required; specialized training in intake, pharmacy/medical billing, or collections preferred.
- Strong knowledge of payer billing processes across all payer types.
- Skilled in Microsoft Office and pharmacy billing applications.
- Ability to work independently in a remote setting while meeting production and collection targets.
- Strong organizational skills with proven ability to track documentation and resolve issues.
- Excellent verbal and written communication skills.
- Detail-oriented with investigative experience in post-billing and post-payment processes preferred.
- Infusion suite experience and previous remote work a plus.
Benefits
- Comprehensive medical, dental, and vision plans
- Flexible spending and health savings accounts
- Paid time off, personal days, and company-paid holidays
- Paid parental leave and volunteer days
- Company-sponsored life insurance and long-term disability, plus optional supplemental coverage
- 401(k) with company match and tuition reimbursement
- Employee assistance programs (mental health, financial, and legal support)
- Rewards programs through our medical carrier
- Professional development and growth opportunities
- Employee referral program
Why Join Vital Care?
We’ve been serving patients and healthcare professionals for nearly 40 years, with a deep focus on patient care, community impact, and employee growth. Joining Vital Care means being part of an organization that invests in your development, prioritizes your well-being, and empowers you to thrive.
Equal Opportunity Employer
Vital Care Infusion Services values diversity and is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, disability, veteran status, or any other category protected by law. We also participate in E-Verify.
How to Apply
If you’re ready to make an impact in a mission-driven healthcare organization, apply today and join our growing team.
Happy Hunting,
~Two Chicks…