The Health Information Associate (HIA) is responsible for the accurate filing, scanning and indexing of health record documents into the Community Health Center’s electronic health record systems. Additionally, the HIA is responsible for reviewing patient records, managing the release database, documenting accounting of disclosures, as well as processing and tracking of requests for protected health information all in accordance with Connecticut State law and the Community Health Center’s HIPAA policies and procedures.
ROLE AND RESPONSIBILITIES
- Maintains high volume sorting, filing and archiving of medical, dental and behavioral health documents in the electronic health record.
- Maintains high degree of quality control and validation of the completed work. Utilizes technology to organize faxed and scanned documents into patient’s electronic health record. These may include, but are not limited to: outside lab reports, physical/occupational therapy, requests or progress reports, home health reports or orders, referrals, results of consults, communications with payers, faxed requests-FMLA-legal-disability, Workers’ Compensation.
- Handles confidential and extremely time sensitive materials. Ensure adherence to the Community Health Center’s guidelines, safety and security procedures.
- Prepares work to be processed by gathering and organizing data, information and documents. Runs faxing and scanning equipment.
- Provides excellent internal/external customer service via telephone, fax or face-to-face contact to assist patients with their health care needs.
- Processes requests for protected health information by ensuring the Authorization to release protected health information form is completed and signed by an authorized individual or guardian as listed in the health record, if patient is a minor.
- Merges duplicate patient health records by appropriately and accurately verifying the records.
- Locate, retrieve, maintain, organize and assist users in file/records. Ensure operating and quality standards are met and maintained.
- Archives patient records as necessary and in compliance with Connecticut State law and the Community Health Center’s policies and procedures.
- Processes web-based encounters received from patients utilizing their patient portal account.
- Observes confidentiality and safeguard all patient related information.
- Interacts with clinical and non-clinical staff members regarding issues surrounding the Health Information department.
- Maintains a good working relationship within the department and other departments.
- Complies with the Community Health Center’s mandated in-service training workshops.
- Performs other related duties as assigned.
- Associates Degree Required
- Will consider remote, but Hybrid CT is preferred.
- If you live in CT, you may need to travel to the Middletown office once a week.
- Knowledge of HIPAA regulations and medical terminology
- Prior experience in health information, preferred
- Intermediate level computer skills (including all Microsoft Office Suite and database applications)
- Bilingual in English/Spanish, preferred
- Ability to perform and meet expectations on all patient EMR job functions assigned
- Ability to work weekends
- PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
- This position requires the ability to visually access information in many forms, generally through electronic means. Must be able to sit or stand for long periods.
- Confidentiality of Information
- Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies.
This Position is available for remote work.
The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.
Time Type: Full time