Company: USAble Life
Employment Type: Full-Time
Department: Membership & Enrollment
Salary Range: $36,000 – $54,000 annually + annual incentive plan
Location: Remote (U.S.)
About the Role
USAble Life is seeking a Group Services Specialist I to ensure the accurate and timely issuance of small group products. This role involves group set-up, review, and quality assurance for new group issuance, contract amendments, and transition activities. You’ll work closely with Sales, Brokers, and internal partners to maintain precision in group enrollment and billing while supporting our mission of delivering top-tier service.
Key Responsibilities
- Review proposals, master applications, census data, and commission information for accuracy
- Coordinate with Sales, Brokers, and Partners to collect complete, accurate documentation
- Set up and review group products, policies, certificates, and census in the administration system
- Add group employees to the system and reconcile first bills for accuracy
- Complete quality assurance reviews, including verification of system entries, corrections letters, and fulfillment packages
- Process contract amendments and ensure compliance with guidelines without impacting billing or claims
- Handle transitions between contracts or systems, ensuring no loss of benefits
- Assign cases to analysts in Policy Services and identify process improvement opportunities
- Perform additional duties as assigned
Qualifications
- High School Diploma or equivalent (required)
- 2+ years of insurance industry experience (preferred)
- Associates Degree in a business-related field (preferred)
- Critical thinking and multitasking skills with a self-starter mindset
- Strong verbal and written communication skills
- Basic Microsoft Excel skills; intermediate MS Word and PowerPoint skills
- Ability to prioritize and meet deadlines
Benefits
- PTO available from date of hire
- 11 paid holidays annually
- 401(k) with up to 6% match, fully vested from day one
- Annual bonus potential and salary increases
- Tuition reimbursement and professional development opportunities
- Remote work with company-provided equipment
- Inclusive and collaborative work culture
- Employee Assistance Program, volunteer time off, and recharge days\