Work from home while helping small businesses keep their books clean and their payroll data accurate. This remote General Ledger Support Specialist role lets you blend customer support, accounting knowledge, and software skills in a stable, well-established company.
About Paychex
Paychex has been simplifying HR, payroll, and benefits for American businesses since 1971. Their digital HR and payroll solutions support employers and employees across the country, with a strong focus on training, development, and long-term career growth. You’ll join an inclusive, people-first culture built on integrity, service, and innovation.
Schedule
- Position: General Ledger Support Specialist
- Employment Type: Full time
- Location: Remote (role supports teams based in Cincinnati, OH and Tempe, AZ)
- Department: Customer Service & Support
- Expectation: Remote work with mandatory overtime during peak seasons to meet business needs
What You’ll Do
- Handle inbound and outbound calls and emails from clients and CPAs using the General Ledger Reporting Service, ensuring timely, accurate support.
- Troubleshoot GL, payroll, and accounting questions to help clients and internal teams maintain accurate financial and reporting data.
- Assist clients and CPAs with entering new client information into the GL system to ensure clean, reliable setup.
- Provide basic technical support on PC functions, internet practices, file download/editing, and import/export workflows.
- Support clients using accounting software such as QuickBooks, Peachtree, Creative Solutions, Datafaction, and Microsoft Excel for GL uploads and corrections.
- Translate accounting terminology into clear, everyday language for users who aren’t accountants, while speaking fluently with CPAs.
- Manually create or adjust accounting data when systems are unavailable so clients and CPAs receive information on time.
- Log all client and CPA interactions to build a clear history of issues, resolutions, and trends.
- Help develop and deliver training programs for new and current employees to strengthen product and process knowledge.
What You Need
- High school diploma required; college degree in accounting, finance, or related field preferred.
- At least 2 years of small business accounting experience using accounting software to handle tasks like payroll, reconciling bank statements, budgeting, and monitoring cash flow.
- Working knowledge of general ledger concepts and basic accounting principles.
- Comfort supporting accounting software (e.g., QuickBooks, Peachtree, Creative Solutions, Datafaction) and Microsoft Excel.
- Strong written and verbal communication skills, with the ability to explain technical or accounting topics clearly.
- Solid problem-solving skills and attention to detail, especially when working with financial data.
- Ability to manage multiple priorities, meet deadlines, and work both independently and as part of a remote team.
- Willingness to work required overtime during peak seasons.
Benefits
- Comprehensive medical, dental, and vision coverage.
- 401(k) with employer match.
- Paid time off, company holidays, and additional culture/wellness days.
- Tuition reimbursement and ongoing training and development programs.
- Adoption assistance, financial assistance programs, and other well-being resources.
- Paid time off for volunteerism and community involvement.
- Inclusive culture that values diverse perspectives and supports career growth.
If you enjoy solving accounting puzzles, helping clients feel confident in their numbers, and want a remote role with real growth potential, this is a strong next step in your career.
Happy Hunting,
~Two Chicks…