** This position can be located remotely anywhere in the United States **
PRIMARY PURPOSE:
Under minimal supervision, this position provides functional expertise and is responsible for support of the HR, Payroll and/or Timekeeping system(s) and modules. This position serves as an internal consultant to gather requirements, support system design and maintenance, create and manage reports or analytics, facilitate integrated testing and resolve functional issues. Partners with IT to manage the implementation phases of system and/or upgrades; recommends improvements to application usage and/or process. Responsible for functional documentation of system processes and workflows.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Maintains good attendance and punctuality per the absence policy.
May assist with coordination of workflow, training, and mentoring of support staff, as required.
Remains abreast of changes and developments to regulations, standards and best practices. Ensures system processes and design remain in compliance with federal, state and local requirements. Identifies, analyzes and presents changes where required.
Develops strong relationships with business and technology partners to identify system enhancements to support evolving business and user needs. Demonstrates the ability to partner and collaborate with a variety of cross functional business groups to develop and influence efficient, supportable processes. Facilitates gathering and documentation of system requirements. Completes impact analysis in support of required or requested changes.
Provides input and works with technology partners to determine how to implement enhancements and/or required changes. Incorporates best practices for system use to support automation in processes. Reviews, confirms and documents final configuration outcomes.
Plans, performs, coordinates, or leads other team and project members in testing activities to ensure all processes work according to predetermined goals and quality results are achieved. Responsible for the development and execution of integrated test plans for systems upgrades, enhancements and interfaces between other systems.
Facilitates and maintains process mapping and workflow documentation. Ensures documentation is consistently up to date and accurate for processes supported by HR, Payroll, and/or Timekeeping system(s).
In cooperation with technology partners, provides on-going system production support; maintains and updates foundational system components and data management including business structures, access definitions, workflows and integrations. Manages system issues and records cases for review and resolution in partnership with the vendors and technology partners.
Supports the identification and development of standard reporting and analytic needs to support evolving business needs. Gathers and documents requirements to facilitate the design and creation of analytics, reports and dashboards for business users. Generates and maintains ad hoc reports, as requested.
Partners with leadership, technology partners and training resources in developing training plans, documents and job aids. Assists in facilitating training of HR and Payroll users on HR, Payroll, and/or Timekeeping system(s). Delivers presentations, communicates relevant project information to management and peers.
Participates in projects to support business needs. Interfaces with other project staff to ensure project completion (e.g., shares knowledge and best practices, ensures effective communication). Complies with and participates in change control processes through project completion.
Performs all other duties, at the discretion of management, as assigned.
REQUIREMENTS:
Knowledge/Education
Bachelor’s degree or equivalent combination of education and/or experience required.
Knowledge of automated applications systems, system development life cycle, and project management principles required.
Knowledge of applicable business application(s) required.
Licenses/Certifications
None
Experience
Five or more years of HR, Payroll and Timekeeping applications experience required. To include:
• Experience with system implementations, upgrades, application configuration, systems analysis, requirements definition, user testing, and production support or processing.
• Experience supporting Kronos, UKG, ADP, Oracle or other HR and Payroll system products.
Skills/Abilities
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Strong interpersonal, written and verbal communication skills.
Ability to analyze functional problems and develop sound and cost-effective solutions.
Excellent planning, organizational, analytical, problem solving and prioritizing skills.
Ability to plan and organize a diversified and heavy workload.
Ability to make sound decisions and work well under pressure.
Ability to work independently and in a team environment.
Ability to work effectively with all levels of staff and management and provide consistently high levels of customer service.
Strong computer skills.
Salary Range: $79,698 – $86,341
PLEASE NOTE: This range is based on national averages and may be different based on the specific location of the role.