Overview
Thomas Edison South (74051), United States of America, St Cloud, MinnesotaFraud Specialist III – (WFH)
The Fraud Specialist III is responsible for performing various duties required for the daily control and processing of deposit fraud investigations. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses. In addition, the Fraud Specialist Senior Coordinator will also need to identify and analyze fraud trends and recommend new rules to prevent additional losses.
Responsibilities
- Undertake special project of researching, investigating, and decisioning fraud type on back book of historical fraud cases
- Determination of 1st or 3rd Party fraud implications, to detect and mitigate losses
- Analyze multiple banking systems to gather statistical data on accounts
- Detailed spreadsheet management
- Respond promptly and professionally to internal and external customers regarding resolution of issues
- Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks
- Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
- Participate in special projects as needed
- Undertake other projects/duties as assigned by Management
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Financial Services
- At least 1 year of experience in Microsoft office and Google Suites
Preferred Qualifications:
- Bachelor’s Degree
Work from Home Technology Requirements:
- A secure home office environment that is free from background noise and distractions
- A reliable private internet connection that is not supplied by use cellular data (hot spot)
- Cable or fiber connections are preferred
- Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred – check your download speed using a speed test. A sample one can be foundhere. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
- Sustained ability to maintain latency less than 250 ms in voice calls is required
- Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
- A private network is password protected where you have ownership or line of site to every device on the network
- Capital One reserves the right to request proof of internet provider, speed and service package from the associate
- Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
If you are unable to attain the required Capital One Work from Home compatible internet access, Capital One reserves the right to rescind this offer.
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Work From Home:
$49,774 – $49,774 for Fraud Specialist III