Description
At Torrid we’re committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.
The Fraud Analyst will utilize multiple data sources to organize, interpret, and process information to review transactions. They will determine if transactions are fraudulent or legitimate in a timely manner. The Analyst will also maximize orders reviewed and processed while minimizing errors and fraud losses to the company.
SHIFT: Tuesday-Friday (9:30am-6pm PST) and Saturdays (7am-3:30pm PST)
WHAT YOU’LL DO:
Review customer transactions and identify fraudulent activity in a timely manner
Identify and cancel fraudulent transactions and block future transactions in the system
Identify and report fraud trends to ensure the latest working parameters are in place
Recommend anti-fraud processes for changing transaction patterns and trends
Block fraud related accounts
Perform account research requests received from the customer service department
Perform other job duties as assigned
WHAT YOU’LL NEED:
High School Diploma or GED
Minimum of 1 year customer service experience
Minimum of 2 years fraud prevention experience
Strong written and verbal communication skills
Strong analytical and decision-making skills
Strong attention to detail and well organized
Ability to work weekends and/or holidays and overtime as needed.
WHAT YOU’LL GET:
A culture where people are accepted and encouraged to be who they are
Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses
Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
Generous 50% employee discount and access to employee-only sales
Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
Tuition reimbursement program
Employee Assistance Program (EAP) – Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more
Discount on entertainment tickets and more.
Work and learn alongside industry leading executives while making huge strides in impacting the lives of women.
You’ll be challenged and grow. Opportunity for upward mobility available at all levels of the organization.
Salary range: $18.77 – $26.31 per hour
We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window: