This is a detail-heavy healthcare admin role focused on completing FMLA and short-term disability forms fast and correctly. If you know medical office workflows, understand medical terminology, and you’ve handled disability/FMLA paperwork before, this is a solid remote lane with clear turnaround expectations.
About Sharecare
Sharecare is a digital health company helping people unify and manage their health through a data-driven virtual health platform. Their teams support members, providers, employers, health plans, and communities with services designed to improve access and outcomes.
Schedule
- Full time
- Remote (role listed as Remote CT)
- Turnaround-driven work: forms completed within 5–7 days after payment
- Mix of paperwork processing, customer communication, and medical records handling
What You’ll Do
Process FMLA and short-term disability paperwork efficiently and accurately
Complete FMLA/Disability forms using industry standard responses based on specialty practice
Communicate with patients and physician coordinators with a patient-centered, upbeat tone
Handle medical record requests while following HIPAA and HITECH compliance requirements
Answer inbound calls across multiple lines and log call data in an Excel tracking tool
Validate and process incoming requests for protected health information (PHI)
Pull forms and PHI requests daily for invoicing and load into RMS
Monitor EMR accounts to ensure requests are received and processed within required timeframes
Verify patient identity using key identifiers and screen incoming PHI for data protection
Verify requesting party contact details (fax/address) and maintain an Accounting of Disclosure log
Maintain professional relationships with account clients and provide attentive service to patients and representatives
What You Need
Experience with FMLA/Disability forms (required)
Familiarity with medical terminology and medical office processes
At least 1 year experience in a medical records department or similar setting
Strong computer skills, including Microsoft Word and Excel
Excellent organization and ability to multitask while staying accurate
Typing speed of 50 WPM
Comfort using fax, copier, and scanning machines
Strong communication skills with proven customer service ability
Self-motivated team player who can learn new equipment and processes quickly
Benefits
Remote role (CT listing)
Healthcare-adjacent experience combining records, compliance, and form completion
Clear workflow expectations and measurable turnaround goals
Posted 14 days ago, so it’s been sitting a bit. That can be good. It may mean they’re being picky because they need people who already know FMLA/STD forms. If that’s you, apply.
Happy Hunting,
~Two Chicks…