Financial Crimes Investigators investigate suspected fraudulent transactions/red flag behaviors and determine appropriate action for resolution. This role investigates both application fraud as well as account security fraud. This investigator reports to the Sr. Team Lead of Fraud Investigations (Application Fraud/Account Security). Identifies trends in order to link transactions to known fraudulent activity. Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying and preventing fraud. Utilizes custom and standard software programs as well as manual research efforts to review and analyze transactions and customer records in search of fraudulent activities.
Position Summary:
Are you curious and have the ability to adapt to emerging trends in a growing environment?
Using open source intelligence, you will be responsible for performing sophisticated fraud investigations. This role has complex duties relating to fraudulent applications, transactions, account red flag behaviors, and customer reported identity theft claims which requires strong decision-making skills and resolution in adherence to FinCen and internal policies outlined by WEXs Fraud Risk program. You will determine if investigations require SARs and document strong narratives backing your investigative findings to support BSA framework. You are someone who is ready to dive right in to support a fast growing team with complex responsibilities through change management.
Responsibilities:
- Reviews credit applications and customer transactions, performs OSINT to make a determination if fraudulent activity or other criminal behavior exists
- Reviews threat vector alerts and performs investigations to determine if criminal behavior exists
- Reviews and evaluates alerts and referrals of unusual activity to make a SAR/No SAR decision spanning across multiple lines of business
- Writes high-quality, detailed investigation narratives based on strong, supportive case files
- Adapts to technologies to perform link analysis
- Ability to support and train other team members through use-case investigation trainings
- Account maintenance and/or ability to work with other departments/stakeholders
- Stays up to date with BSA guidance and emerging fraud trends to influence the culture and awareness within the fraud organization
- Provides feedback and suggestions to Business Analysts to recommend risk exposure rule and performance tuning
- Strong understanding of fraud investigation framework, SAR decisioning, synthetic id, id theft, account takeover and cash products highly desirable
Qualifications:
- Bachelor’s degree in Criminology, Business, Finance preferred – will substitute experience
- 2-3 years in financial/payment services industry or e-comm fraud operations
- Technology and computer skills essential, including, but not limited to; Google Suite, Excel, Peoplesoft, Salesforce and Splunk
- Knowledge of BSA or previous specialized fraud investigation
- Previous SAR writing experience
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.Salary Pay Range: $49,000.00 – $65,000.00
WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.
With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.
We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career – come be part of WEX today.