Support homeowners and lenders by ensuring timely and accurate filing of FHA claims. This role is critical in minimizing losses, managing federal timelines, and keeping claim processes compliant and efficient.
About Freedom Mortgage
Freedom Mortgage is a full-service mortgage company committed to helping customers achieve the dream of homeownership. With decades of experience, we provide a wide range of mortgage services while fostering a culture built on equal opportunity, inclusion, and strong business ethics.
Schedule
- Full-time, remote position
- Department: Mortgage Servicing
What You’ll Do
- File all FHA Part B claims, CWCOT (Claims Without Conveyance of Title), SFLS (Single Family Loan Sale) claims, and Loss Mitigation claims (PFS, Partial Claims, Special Forbearance incentives, Loan Modification incentives, HAMP claims)
- Monitor attorney firms to ensure title packages are submitted timely or extensions are requested as needed
- Follow up on claim payments, resolve suspended funds, and track approval status
- File claims within insurer/investor timeframes to reduce loss exposure
- Review reports and queues daily, escalating trends and issues such as FHA claim curtailments or loss mitigation denials
- Support managers with updates, reporting, and compliance within federal guidelines
- Maintain accurate records and meet strict departmental deadlines
What You Need
- Bachelor’s degree preferred; 4–6 years related FHA servicing/claims experience accepted in lieu of degree
- Knowledge of FHA and default servicing guidelines
- Advanced Excel and Microsoft Office skills
- Strong attention to detail and analytical/problem-solving ability
- Excellent written and verbal communication skills
- Ability to interpret policies, legal documents, and financial reports
- Organized, dependable, and able to manage high volumes in a fast-paced environment
- Team player with proven decision-making and time management skills
Benefits
- Remote flexibility
- Career development opportunities in mortgage servicing
- Inclusive culture with equal employment opportunities
- Comprehensive training and support provided
Play a key role in ensuring FHA claims are processed efficiently while protecting timelines, minimizing risk, and supporting customer outcomes.
Happy Hunting,
~Two Chicks…