Help families actually understand and use their health benefits instead of fighting with them. This full-time remote role lets you support members through real-life healthcare questions, claims issues, and provider navigation, all while earning steady pay and building a long-term career in digital health.
About Sharecare
Sharecare is a leading digital health company that helps people manage all their health in one place. They partner with employers, health plans, providers, government organizations, and communities to improve well-being at both the individual and population level. Their work is mission-driven, tech-enabled, and focused on making high-quality care more accessible and affordable.
Schedule
- Start date: January 12, 2026 (must be available to start that day)
- Training: First 4 weeks, Monday–Friday, 8:00 a.m. – 4:30 p.m. CST
- Regular shift: Monday–Friday, any 8-hour shift between 7:00 a.m. – 7:00 p.m. CST (exact schedule assigned after training)
- Full-time, remote within the United States
- Hourly pay: $22.00/hour
What You’ll Do
- Respond to member inquiries via phone and chat about eligibility, benefits, open enrollment, ID cards, claims, grievances/appeals, and utilization management.
- Help members understand and navigate medical, dental, and vision plans, including provider searches for PCPs, specialists, and facilities with an eye on cost and quality.
- Support members with spending accounts, pharmacy questions, disability benefits, incentives/rewards, and ordering durable medical equipment (DME).
- Coordinate issue resolution with providers, payers, and third parties on items like claim adjustments, appeals, complex pharmacy and spending account issues, and UM status.
- Offer proactive care guidance, including closing care gaps, explaining preventive care needs, and preparing members for upcoming procedures or admissions.
- Refer members to clinical advocates (nurses), care management, or second-opinion resources when a clinical touch is needed.
- Clearly explain plan designs, benefit packages, and available programs in language members can actually understand.
- Document all interactions accurately while driving engagement into the appropriate programs and resources.
What You Need
- High school diploma or GED required; associate’s degree in healthcare or health sciences preferred.
- Experience in healthcare helping people navigate benefits, claims, or care, OR prior experience in one or more roles such as:
- Health Guide/Advocate/Navigator
- Medical Assistant, Pharmacy Technician, Phlebotomy Technician, EKG Technician
- Patient Care Technician (PCT), Physical Therapy Assistant, Nursing Assistant
- Medical Secretary/Clinic Manager, Radiology Technician, Home Health Aide
- Occupational Therapist Aide, Medical Coder, Dental Assistant
- Previous customer service experience in a healthcare contact center, provider office, or healthcare institution.
- Proven success handling sensitive, high-level customer service issues and resolving them professionally.
- Strong communication skills with the ability to write and speak clearly, think critically, and maintain solid spelling/grammar in voice and chat.
- Comfort working in a structured, metrics-driven, remote environment with multiple systems and workflows.
Benefits
- Competitive hourly rate of $22.00/hour
- Full-time remote position with a predictable Monday–Friday schedule
- Training and ongoing support to help you grow in digital health and navigation
- Mission-driven work improving how families experience healthcare
- Inclusive, EEO-compliant employer focused on accessibility and equity
Roles like this fill quickly—especially fully remote ones with set weekday hours.
If you’re ready to help families stop feeling lost in the healthcare maze and start feeling supported, this is your move.
Happy Hunting,
~Two Chicks…