Use your escrow and banking experience to protect consumer funds and be the go-to problem solver for escrow branches. This role is perfect if you like details, troubleshooting issues, and being the calm, knowledgeable person everyone calls when money is moving.
About First American
First American is a long-standing leader in title, escrow, and real estate services, with a people-first culture that consistently ranks on Fortune’s 100 Best Companies to Work For®. The company focuses on security, accuracy, and exceptional service across the real estate lifecycle. You’ll be joining a team that values inclusion, growth, and doing things the right way for customers and employees.
Schedule
- Full-time, permanent role
- Based in Scottsdale, AZ or remote from approved home locations (AZ, NM, TX)
- Standard business hours with flexibility based on team and business needs
What You’ll Do
- Safeguard consumer funds by processing escrow banking transactions in line with fiduciary responsibilities.
- Serve as an escalation point for escrow branches and customers, resolving service calls, questions, and issues.
- Assist branches with interest-bearing accounts, wire transfers, stop payments, cashier’s checks, and other banking-related requests.
- Perform quality control reviews on customer requests to ensure proper internal controls and compliance.
- Identify process gaps and recommend improvements to reduce risk and improve efficiency.
- Support and train escrow staff on escrow banking processes and best practices.
- Use company systems (such as FAST and Trust32) and Microsoft Office to manage and track banking activity.
What You Need
- High school diploma or higher.
- 3–5 years of directly related experience in escrow, title, banking, or similar financial operations.
- Strong analytical skills with the ability to evaluate issues and use sound judgment.
- Excellent verbal and written communication skills with a customer-focused mindset.
- High attention to detail and accuracy when handling funds and documentation.
- Working knowledge of Microsoft Office applications.
- Experience with FAST and Trust32 is strongly recommended.
- Ability to work in a fast-paced, team-oriented environment while staying organized and proactive.
Benefits
- Estimated salary range: $37,475.00 – $49,975.00 annually (based on experience, skills, and location).
- Medical, dental, and vision coverage.
- 401(k) with company participation.
- PTO/paid sick leave and additional time-off benefits.
- Employee stock purchase plan.
- Inclusive, people-first culture recognized as a great place to work for women, LGBTQ+, and diverse employees.
If you’re detail-obsessed, calm under pressure, and enjoy being the trusted expert behind the scenes, this could be a strong next move.
Bring your escrow banking skills where they’ll actually be appreciated.
Happy Hunting,
~Two Chicks…