Handle the tough calls with confidence. This role is built for someone who can calm chaos, resolve issues fast, and keep customers feeling heard and supported.
About Lake Appliance Repair
Lake Appliance Repair is one of the largest privately held appliance repair companies in the country. Our technicians service refrigerators, washers, dryers, ovens, dishwashers, and more. We pride ourselves on delivering quality repairs and exceptional customer experiences—and that’s where you come in.
Schedule
• Full-time
• Remote
• Fast-paced, customer-focused environment
Responsibilities
• Resolve escalated customer complaints with professionalism and empathy
• Support CSRs by providing guidance, encouragement, and decision-making help
• Deescalate stressful situations and maintain customer satisfaction
• Partner with technicians and managers to solve complex service issues
• Provide phone support when CSRs need assistance
• Maintain accurate documentation and uphold company policies
Requirements
• Minimum 2 years in a Customer Service Management or Escalation role
• Excellent written and verbal communication skills
• Strong conflict resolution abilities
• Detail-oriented and able to multitask in a remote work environment
• High school diploma or equivalent; Associate’s degree preferred
• A genuine commitment to delivering exceptional customer service
Benefits
• Hourly pay based on experience
• 18 days paid time off per year
• Sick pay and holiday pay
• Retirement plan
• Stable, long-term career growth
• Supportive, collaborative team culture
If you can stay calm under pressure and take pride in turning frustrated customers into satisfied ones, this role is a strong match for your skill set.
Happy Hunting,
~Two Chicks…