The Equipment Return Specialist will handle the front-end processing of returns, repairs, and replacements in our SAP and Salesforce systems. This person will manage case entry in SAP and be asked to transfer that information from SAP to existing Salesforce cases.
Essential Duties and Responsibilities:
- Become proficient in entering requests/transactions in SAP.
- Manage incoming emails and work calendar.
- Assist in Salesforce data entry.
- Assist team members with administrative tasks and projects.
- Secondary Responsibility to be added: Learn to create customer test plans in APNG software.
- Assist in the creation of troubleshooting documents (converting a provided procedure into step-by-step guide).
- Serve as the “Subject Matter Expert” on the team for all things SAP.
Education and Experience
- College Degree or equivalent experience.
- Preferably 2-3 years related experience along with SAP experience.
WHO IS NEOGEN:
From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters!
Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.
At Neogen, we are extremely proud of our record of sustained growth, as well as our development and acquisition of advanced technology since our founding in 1982. Neogen has thrived — and will continue to thrive — because our employees thrive here.
