Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
CAREER OPPORTUNITY OFFERING:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- This position pays between $83,200 – $159,450 based on experience and tenure in the role
*Must have a current Epic Certification in MyChart, RTE, Welcome, Cadence, or Prelude*
In general, this Epic-certified position will be responsible for the following:
- Developing and implementing long-term best practice Epic strategy across both operations and IT
- Ensuring all parties involved understand the significance and impact of upcoming changes
- Assisting in educating operational leadership in process improvement and Epic best practices
- Consistent updates on Epic release updates and implementation as it relates to patient experience
- Responsible for build and operational readiness directly related to patient self-service metrics
- Work with Revenue Cycle leaders on reporting, patient self-service functionality, and workflow design
- Help to increase patient interaction and revenue through standardizing workflows and process improvement
- Serve as the lead for Epic issues identified and new change requests
- Produces and reviews decision documents, SBARDs, other documents needed to support build work
- Runs client meetings and monitors client happiness
As part of the team this position will have responsibility for some or all the following specific areas:
- Increasing patient online experience
- Patient self-scheduling accuracy and usage
- Patient self-registration accuracy
- Increasing patient outreach
- Decreasing referral leakage
- Registration accuracy
- Scheduling accuracy
- Authorization capture
- Overall productivity improvement
Performance Monitoring/Improvement/Innovation:
- Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality
- Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects
- Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met
- Advises operational leaders on Epic best practices and adheres to system guidelines
- Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement
- Maintains deep understanding of Epic functionality and maintains all certifications and new release updates
- Performs account level reviews and audits to ensure optimal system performance
- Produces high-quality materials for internal and external use
System Build and Support:
- Analyze current system build and document needed system changes for best practices
- Performs system build as determined by IT change control process
- Participates in Integrated and User Acceptance Testing as dictated by IT change control
- Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary
Education:
- Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic
- Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity
- Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality
- Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations
New Business Support:
- Participates in assessments to identify opportunities for client improvement
- Supports sales team in advising new clients and answering inquiries about system functionality
- Develops materials to support sales, including marketing materials
- Identifies new opportunities for client engagements
What Will Make You Successful:
- Strong self-scheduling and registration background
- Strong implementation background
- Working knowledge with other revenue cycle focused Epic applications
- Working understanding of interface and interface messages
- 4 year/ Bachelors Degree preferred or equivalent experience
- Must have Epic Administrator Certification in either MyChart, RTE, Cadence, or Prelude module
- 3+ years of Epic build experience in Epic working with patient self service modules
- While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically. For this reason, the specialist should be available to travel up to 25%
- Strong working knowledge of the hospital and/or ambulatory revenue cycle operations